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Service Lane Advisor
Job Code Number
297895281
Job Description
Description:
As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians.
Key Responsibilities:
Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles.
Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU’s to service appointments.
- Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
- Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
- Communication: Explain technical automotive information to customers in understandable terms.
- Follow-Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
- Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
- Knowledge Update: Stay updated with the latest automotive technologies and best practices.
- Responsible for dispatch of vehicles to Technicians for repair.
- Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the automotive industry.
- Basic knowledge of automotive systems and repair processes.
- Strong organizational and multitasking abilities.
- Valid driver's license.
- Customer Service: Excellent communication and interpersonal skills to interact effectively with customers.
- Technical Knowledge: Strong understanding of automotive systems and repair processes.
- Problem-Solving: Ability to diagnose and resolve customer concerns efficiently.
- Attention to Detail: Ensure all repair orders and documentation are accurate.
- Time Management: Efficiently manage time to handle multiple customer requests and service orders.
Physical Requirements:
- Ability to work in various positions, including standing, walking, and sitting for extended periods.
- Occasionally lift and carry items weighing up to 25 pounds.
