GRCC Police Dispatcher
Department: GRCC Police
Location: Grand Rapids, MI
The GRCC Police Dispatcher supports the work of the GRCC Police Department with a focus on the safety and security of our campus. The primary function of a Police Dispatcher at GRCC is the communication link between the community members and officers providing assistance.
Requisition ID: 896
Position Number: 00001752
Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/grcc-police
Schedule: 40 hours/ 52 weeks
Compensation:
• $20.23 per hour through June 30, 2025
• $20.99 per hour starting July 1, 2025
• + $0.50 differential if assigned to 2nd shift
Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment
Reports to: Chief of Campus Police
Posting Opens: 04/23/2025
Posting Closes: Open until filled
Essential Job Functions
• Operate a multi-frequency radio console for the purpose of dispatching police units and to give and receive information from police units and other law enforcement agencies
• Operate a multi-line telephone for the purpose of answering incoming calls and making proper disposition on each of them, place calls as needed to relay information, obtain emergency medical services and wreckers, etc.
• Become certified by the Michigan Department of State Police in order to operate the Law Enforcement / National Crime Information Center information system
• Maintain and file ledger or reports
• Maintain communications equipment and report malfunctions
• Participate in training programs to keep informed of division procedures.
• Function as initial contact for walk-in visitors
• Project a professional image including punctuality, dependability and good attendance records
• Excellent organizational skills, ability to multi-task, prioritize and complete tasks in a timely manner
• Willingness and ability to learn the college-wide system
• Persons in this role are identified as a Campus Security Authority (CSA). CSA's will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of the position.
• Performs other related duties as assigned
JOB SPECIFICATIONS
Education/License
• High School graduate from an accredited high school or GED equivalent
Work Experience
• Prior Public Safety dispatching experience preferred
Skills
• Ability to communicate with the general public by phone, electronically and through written correspondence
• Team player with a positive attitude and genuine desire to be helpful
• Ability to communicate and work harmoniously with all members of the college
• Ability to multi-task
• Must have excellent verbal, written and interpersonal communication skills
• Able to work effectively with people of diverse backgrounds and linguistic abilities
• Excellent customer service skills
• Enjoy working with the public
• Ability to take orders and follow given direction
• Ability to work in a fast-paced environment that calls for flexibility, adaptability and the ability to handle multiple interruptions and make quick decisions. There may be periods of high stress and unpredictability that will call for members of the department to respond in a calm and efficient manner
Mental Demands
• Must be able to maintain confidentiality
• Strong interpersonal skills and demonstrated ability to work as part of a team
• Ability to understand and follow complex oral and written instructions
• Ability to handle emergency situations in a calm and efficient manner
• Ability to maintain composure under high stress situations
• Knowledge of software programs, with a strong emphasis on TIMS, LEIN, PeopleSoft, Word, Excel, ImageNow, and building access software
• Excellent public relations and customer service skills, including effective communication and a pleasant, helpful manner both in person and on the telephone
• Project a professional image including punctuality and good attendance record
• Reasonable knowledge of the geography, streets and principal locations of the college
• Expectation to work overtime and / or remain on shift given short notice
• Ability to incorporate GRCC values in a professional work environment
Physical Demands
• Must be able to sit at a desk for extended periods of time while performing essential job functions
• Ability to lift 25 pounds
Working Conditions
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our http://www.grcc.edu/policies.
• Must be able to work flexible hours as needed
BENEFITS
• Health Coverage: Six https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans options, including one with no health insurance premiums.
• Time off: Enjoy substantial https://www.grcc.edu/sites/default/files/docs/humanresources/meet_confer_handbook_2020-03.pdf.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite https://www.grcc.edu/employers-community/ford-fieldhouse.
• Continuous Learning: https://www.grcc.edu/faculty-staff/grants-department and https://www.grcc.edu/faculty-staff/finance-administration/employee-reimbursement/tuition-benefit#:~:text=Employees%20seeking%20tuition%20reimbursement%20must,out%20through%20the%20recipient's%20paycheck..
• Retirement Plans: Secure your future with our https://www.grcc.edu/faculty-staff/human-resources/payroll/annuities-retirement-information, including the state retirement plan.
To apply and see full details, visit https://apptrkr.com/6175091
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