Position Type: Full-Time
Work Environment: On-site
Location: Float Position based out of Wackerly Branch, Midland, MI 48640, with travel to multiple branch locations in Mid-Michigan
Job Details
Do you find joy in traveling to different branches in Mid-Michigan? Are you passionate about helping members find products and services to assist in their financial needs? Members First Credit Union is seeking an enthusiastic Float Member Service Representative I/Teller. If you thrive in providing excellent service and referring products in various environments in Mid-Michigan, apply today and help encourage a better tomorrow!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Float Member Service Representative I
Employment Status: Grade 4 / Non-Exempt
Reports to: Float Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy—fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
-
"We empower people in their journey of wellbeing"
-
Receive and process member transactions including cash/check deposits, transfers, and loan payments
-
Assist members with account changes and inquiries
-
Work at various credit union branches across Mid-Michigan, adapting to branch-specific needs
-
Maintain consistency in service quality and adherence to policies across all branches
-
Accurately record transactions and follow through with requests
-
Communicate effectively and remain open to feedback
-
Must be available 8 a.m. to 5 p.m. M–F, with daily travel, rotating Saturdays, and occasional after-hours training/meetings
-
Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation within first year of service with M1
Duties and Responsibilities
-
Create opportunities for expanded member relationships and recommend appropriate credit union solutions
-
Remind members of delinquent payments
-
Maintain sales and service performance expectations
-
Process cash and check transactions including deposits, withdrawals, and payments
-
Handle inquiries on account balances, statements, and histories
-
Process check orders
-
Sell Visa gift cards, travel cards, and cashier’s checks/money orders
-
Collect applicable service fees
-
Answer phones, handle mail, and support other departments as needed
-
Participate in monthly coaching and development
General Sales Expectations
-
Build relationships with members by offering products/services that support financial well-being
-
Actively participate in credit union promotions and initiatives
-
Support member onboarding to build long-term relationships
Other Responsibilities
Qualifications and Expectations
-
Strive to exceed credit union, departmental, and personal goals
-
Team-oriented and dependable
-
Highly organized with strong attention to detail
-
Clear and concise communication with members and staff
-
Professional image and demeanor
-
Maintain strong knowledge of credit union philosophy, products, and services
-
Apply financial counseling principles gained through FiCEP to support member success
-
Demonstrate courtesy, tact, and diplomacy in all interactions
Physical Requirements
Work Environment
-
Maintain a neat and orderly workspace
-
Routinely disinfect work areas (teller stations, phones, electronics)
-
Ensure confidentiality by securing all sensitive materials
Education and Experience
-
Minimum high school graduate or equivalent
-
Proficient in Microsoft Word, Excel, Outlook
-
Experience operating a personal computer
-
Strong working knowledge of credit union products and services
-
Ability to learn and navigate credit union systems and procedures
-
Must attain CCUFC certification within the first 6 months
Qualifications
Education
Experience
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.
