Job Details

Between two lakes. Amongst the trees. That’s where you’ll find Interlochen. It’s also where you’ll find passion and purpose that will stay with you long after your shift ends. Because as a member of the Interlochen family, you will form bonds that cross backgrounds and beliefs, abilities and nationalities.  Working joyfully and contributing to the arts.

Interlochen is where incredible memories are made, important friendships are formed, and faculty and staff truly make a difference in the lives of our students and guests. Spend your work time on our beautiful campus as one of our Year-Round Campus Safety Supervisors.  This full time role provides a variety of security, safety, and service functions to our campus community on a 24/7 basis.  Interact with students and guests from around the world as well as fellow staff and faculty. 

Position Summary: The Campus Safety Supervisor oversees and manages a group of Campus Safety employees. The supervisor is responsible for directing and overseeing employees assigned to performing functions and activities of Interlochen’s Campus Safety department, including patrolling Interlochen’s 1,200-acre campus, responding to requests for service and assistance, concert / special event traffic and parking, guest transportation needs, investigations, emergency preparedness, and other safety support services. This position works 40 hours per week from 11 pm - 7 am and includes a complete benefits package. 

Essential Duties and Responsibilities:

• Models the Interlochen's core values and champions the mission and vision of the organization.
• Assist with the recruitment, selection, training, scheduling, and evaluation of a diverse staff in a department that operates around the clock, 365 days a year.  
• Provides effective liaison between employees and senior leadership to promote goodwill, cooperation, and open communications within the department.
• Ensure employees meet customer service expectations and follow established operating procedures, reporting guidelines, and documentation.  
• Supervise a team of Campus Safety staff, providing guidance and support as needed.
• Evaluate the work performance of assigned staff and initiate corrective and disciplinary actions in conjunction with department leadership and ICA Human Resources. 
• Train, mentor, and support Campus Safety staff in performing daily duties, emergency response protocols, and other responsibilities. 
• Supervise department activities related to facility security, emergency response, parking and traffic control, and crime and fire prevention.
• Perform duties associated with fingerprinting individuals, key management and control, fulfilling work orders, issuance of identification badges, managing found property, fire extinguisher inspections, and various safety drills. 
• Ensures compliance with established visitor management protocols.
• Review, track, and distribute incident reports to department leadership for resolutions requiring corrective action, student discipline, employee discipline, etc.
• Monitors ongoing safety and security issues on campus, responds to and coordinates requests for assistance, and communicates and coordinates with internal and external stakeholders and departments.  
• Exercise judgment in answering daily procedural Campus Safety-related questions. 
• Ensures the appropriate use of materials, equipment, and staff to maximize efficiency and effectiveness.
• Respects the culture, diversity, and rights of all students, their families, and the community.
• Prioritizes duties in a manner consistent with organizational objectives and growth.
• Performs other duties as assigned.

Work Environment:

Work is performed in a standard office environment with extensive internal and external stakeholder contact. This position also works outside and inside in varied weather conditions.