Job Details

Position Type: Full-Time
Work Environment: On-site
Location: Dartmouth Branch, Midland, MI 48640, USA

Job Details

Are you an enthusiastic leader that finds purpose and joy in helping lead a diverse team? Do you thrive in an environment focused on empowering members to financial wellness? Members First Credit Union is seeking an Assistant Branch Manager I at our Dartmouth Branch in Midland to help oversee teller operations while assisting the Branch Leader with hiring, training, and development of employees.

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

Position: Assistant Branch Manager I

Employment Status: Pay Grade 9 / Non-Exempt

Reports to: Branch Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy—fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• Deliver on the Credit Union’s Promises in each service interaction

• Supervise teller operations: assigning work, resolving problems, handling complex transactions

• Assist Branch Leader with hiring and onboarding new team members

• Train and cross-train staff in their respective roles

• Evaluate staff performance to ensure quality member service

• Collaborate with Branch Leader on coaching, training, and performance documentation

• Responsible for the branch when Branch Leader is absent

• Available to work M–F, 8 a.m. to 5 p.m., Saturday coverage as needed, and occasional after-hours

• Obtain State of Michigan Credit Producers License within 6 months of lending training

• Successfully obtain CCUFC designation within the first year of service

Duties and Responsibilities

• Analyze workflow and staffing needs; manage teller schedules

• Approve member exceptions, overrides, and fee waivers

• Investigate teller losses and implement corrective actions

• Promote teamwork among front-line departments

• Oversee ATM, Vault, Cash Dispenser, and Coin Machine operations

• Order and verify cash from the Fed weekly

• Improve service efficiency and recordkeeping accuracy

• Train with Branch Leader on progressive discipline

• Provide time clock support when Branch Leader is unavailable

General Sales Expectations

• Use Sales Champion skills to coach staff

• Coach employees to identify and offer beneficial products and services

• Ensure consistent, high-quality service to members

Member Service Representative Functions

• Operate and balance a cash drawer

• Identify opportunities to deepen relationships with members

• Process service transactions and address payment delinquencies

Opening New Accounts

• Explain credit union products and prepare account documentation

• Understand and explain credit reports

• Support account auditing and adverse action processes

• Stay current on HSA/IRA regulations

Lending

• Conduct loan interviews, review applications, and process closings

• Obtain necessary documentation, including credit reports and insurance proof

Other Duties

• Answer phones and assist with member inquiries

• Attend educational events as required

• Maintain comprehensive knowledge of CU policies and state/federal regulations

Qualifications and Expectations

• Strive to exceed credit union, department, and personal goals

• Strong communication, organization, and leadership skills

• Able to motivate and influence team performance

• Professional demeanor and appearance

• Dependable, adaptable, and deadline-driven

• High level of diplomacy, discretion, and interpersonal skill

• Apply FiCEP financial counseling principles to support members

Physical Requirements

• Ability to move or transport up to 25 pounds

• Able to remain stationary for 2–4 hours at a time

Work Environment

• Maintain a clean and orderly work area

• Routinely disinfect workstations and equipment

• Secure sensitive materials when away from the desk

Education and Experience

• Minimum high school graduate or equivalent

• At least 1 year of prior banking or credit union experience

• Working knowledge of credit union products and services

• Proficient in Microsoft Word, Excel, and Outlook

Qualifications

Education

• Required: High School or better

Experience

• Required: 1 year of previous banking/credit union experience

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.