Job Details

Position Type: Full-Time
Work Environment: On-site
Location: Harrison Branch, Harrison, MI 48625, USA

Job Details

Do you find joy and purpose in providing exceptional member service and helping members in their journey of financial wellbeing? Are you highly motivated and thrive in a detail-oriented and fast-paced environment? Members First Credit Union is seeking an enthusiastic Member Service Representative (teller) to build and maintain relationships with members at our Harrison Branch. Come be part of a growing credit union that has a positive impact on the communities we serve!

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Help us create thriving communities!

Position: Member Service Representative I

Employment Status: Pay Grade 4 / Non-Exempt

Reports to: Branch Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy—fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• Receive and process member transactions, including cash/check handling, deposits, withdrawals, transfers, and loan payments

• Assist members with account maintenance and changes

• Cross-sell products and services to increase member share of wallet

• Ensure security and compliance protocols are followed during all transactions

• Work Monday–Friday, 8 a.m. to 5 p.m., and Saturday hours as scheduled

• Attend meetings or trainings outside regular hours as needed

• Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation within one year

Duties and Responsibilities

• Create opportunities for expanded member relationships by recommending appropriate Credit Union solutions

• Remind delinquent members that their payments are due

• Meet Sales and Service Performance Expectations

• Input CTR information electronically and forward to the BSA Compliance Officer

• Handle inquiries on accounts, statements, and transaction histories

• Process check orders, gift/travel cards, and cashier’s checks/money orders

• Collect applicable service fees

• Handle phone inquiries and process incoming mail

• Support other departments with clerical duties as needed

• Participate in monthly developmental coaching

General Sales Expectations

• Build and maintain strong member relationships

• Actively participate in promotions and meet assigned goals

• Assist in the onboarding process to deepen relationships with new members

Other

• Attend education functions and Community Difference Projects (CDP)

• Perform other duties as assigned

Qualifications and Expectations

• Strive to exceed credit union, departmental, and personal goals

• Be highly organized, detail-oriented, and team-focused

• Produce accurate work and maintain timely communication with others

• Present a professional image and maintain product knowledge

• Display courtesy, tact, and diplomacy in all interactions

• Apply financial counseling concepts from FiCEP training to support member wellbeing

Physical Requirements

• Ability to lift or transport up to 25 pounds

• Ability to remain stationary for 2–4 hours at a time

Work Environment

• Maintain a clean and organized work area

• Routinely disinfect work surfaces and equipment

• Secure sensitive materials when away from the workstation

Education and Experience

• Minimum high school graduate or equivalent

• At least one year of experience operating a personal computer

• Knowledge of or the ability to learn Credit Union systems, products, services, and procedures

• Strong communication skills

• Proficiency in Microsoft Word, Excel, and Outlook

*Education and experience requirements may be waived for Co-Op students.

Qualifications

Education

• Required: High School or better

Experience

• Required: 1 year of experience operating a personal computer

• Required: Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.