Join Mercantile Bank as a Full Time Mortgage Systems Specialist and immerse yourself in an innovative and energetic environment where your tech-savvy skills will shine. This exciting role empowers you to be a change agent within a collaborative team, allowing you to solve complex problems and triage situations effectively. You'll be at the forefront of ensuring excellence in our mortgage systems, driving customer-centric improvements that make a difference. You'll connect with passionate team members, sharing ideas and fostering a fun atmosphere where inclusivity and engagement are celebrated.
Embrace the opportunity to learn and grow in a forward-thinking team, ideally located in Grand Rapids, MI, but open to talent from other Mercantile locations. Take the next step in your career and help shape the future of our mortgage systems!
Primary responsibilities:
- Assist Mortgage team members and solve problems related to mortgage systems.
- Make recommendations on how to use systems more efficiently.
- Create relationships with our energetic and professional Mortgage team.
A little about us
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.
You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.
Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.
Your day to day as a Mortgage Systems Specialist
As a Mortgage Systems Specialist at Mercantile Bank, you will play a pivotal role in maintaining and enhancing our core mortgage systems, including the Loan Origination System (LOS), Point of Sale (POS), and pricing engine. Your responsibilities will include assisting with system updates, troubleshooting, and the testing and deployment of new features and releases. Collaborating closely with senior team members, you'll focus on making necessary adjustments to improve system performance and user experience. This position also involves reviewing current workflows to identify efficiency improvements and providing Tier 1 support for user management, technical help desk inquiries, and ancillary mortgage systems. Your proactive approach to user acceptance testing and change management will contribute significantly to the seamless operation of our mortgage technology, with opportunities to expand your responsibilities as your expertise grows.
Join us in driving excellence and innovation in our mortgage services!
What we're looking for in a Mortgage Systems Specialist
To succeed as a Mortgage Systems Specialist at Mercantile Bank, candidates should possess a solid foundation in mortgage processes and products, backed by at least one year of relevant experience. A two-year college degree or specialized training and certifications related to mortgage systems is a plus. Familiarity with various software tools and technology, particularly in the context of mortgage systems, is vital, with preference given to those who have experience utilizing Encompass.
Strong problem-solving abilities, attention to detail, and a customer-centric mindset are key, along with the capacity to collaborate effectively with team members. Adaptability to embrace new technologies and a proactive approach to continuous learning will empower you to identify efficiencies and contribute to the ongoing success of our mortgage operations. Your commitment to integrity and excellence will enable you to thrive in this dynamic role.
