ESSENTIAL QUALIFICATIONS:
EDUCATION: High school diploma or equivalent
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: Up to 1 year previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other relevant business environment.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Knowledge of Call Center protocols, processes and procedures related to position responsibilities.
- Sufficient knowledge of mathematics.
- Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR, Internal Phone System, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette.
- Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, and vendors.
- Ability to cross-train in other areas of the department in order to achieve smooth flow of all operations.
- Ability to work a flexible schedule during assigned shift and cover absences in other shifts, as needed.
- Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
- Ability to exercise sound judgement and problem-solving skills, specifically as it relates to resolving or escalating difficult or complex issues to appropriate areas as needed.
- Ability to handle patient and organizational information in a confidential manner.
- Successful completion of IHA competency-based program within introductory and training period.
- Sufficient knowledge of medical terminology, billing, insurance, referrals and authorizations to perform responsibilities.
MINIMUM PHYSICAL EXPECTATIONS:
- Physical activity that often requires keyboarding, filing and phone work.
- Physical activity that often requires extensive time working on a computer.
- Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
- Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.
