GENERAL SUMMARY:
Demonstrates and applies a broad knowledge of Configuration Management and Discovery in ServiceNow. Successfully applies complex knowledge of configuration management by analyzing existing workflows to identify gaps, develop, and train other teams on new procedures. Demonstrates knowledge of the organizational business practices and issues, acting as a liaison to other teams and providing configuration guidance. Analyses complex data using ServiceNow, Excel, or other tools.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Completes analysis of existing methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods.
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Completes recommendations for business processes that ensure alignment with strategic direction; integrates business processes between multiple organizations.
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Completes the coordination of business process changes, assists in implementing system solutions.
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Performs full range of standard work for the professional field. Refers complex, unusual problems to others.
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Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.
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Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
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Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization.
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Demonstrates knowledge of organization's business practices and issues.
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Understands and has experience with Service Level Agreements.
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Maintains highest standards of honesty and integrity.
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Maintains confidentiality of employee, customer and corporate information.
EDUCATION/EXPERIENCE REQUIRED:
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BS/BA in related discipline or Advanced degree (or equivalent Work experience).
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Five to eight (5-8) years of successful experience in related field.
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ITIL and or other industry certification, preferred. PMP, preferred.
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Experience in a Health Care environment and familiarity with HIPAA, preferred.
Additional Information
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Organization: Corporate Services
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Shift: Day Job
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Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
