At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.\n\nWhy Vertiv is the best company for Field Service professionals:\n \n \n * Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture \n * Company leaders have many years of hands-on Field Service experience in this industry and many others \n * Tremendous focus is placed on employee technical and leadership development \n * Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning \n * Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more \n * Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides \n * Company-wide commitment to promoting a strong work/life balance \n * An employer-of-choice for Veterans with technical backgrounds \nResponsible for the technical start- up for large, high-profile orders as directed by the Site Manager and Senior Project Start Up Engineer. The PSE will rely on direction to perform a number of work-related tasks and is capable of working under direct supervision or independently based upon training and experience.\n\nESSENTIAL JOB FUNCTIONS\n\nTECHNICAL\n \n \n * Render on site and phone assistance to customers. \n * Perform work related tasks according to company guidelines for scheduled maintenance \n * Implement Field Change Notices according to published guidelines \n * Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips \n\nSAFETY \n \n \n * Operate in a safe manner in accordance with published safety guidelines \n * Must wear appropriate PPE as per company guidelines and accordance with job duties \n * Adhere to work hours policy guidelines \n * Report all work related accidents or injuries within 24 hours to the appropriate personnel \n\nADMINISTRATION\n \n \n * Provide accurate and timely reporting according to company guidelines \n * Time cards, expense reports, mileage reports, ticket closure, forms et al. \n * Maintain individual inventory in accordance with company policy \n * Maintain company property according to company policies \n\nCUSTOMER SATISFACTION\n \n \n * Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment \n * Strive to provide all customers a "first time fix" for their equipment \n * Maintain customer satisfaction rates according to company guidelines \n * Attend Customer Meetings as required \n\nPERFORMANCE\n \n \n * Maximize productivity by combining service opportunities \n * Complete all work in an efficient and timely manner \n * Capable of making technical decisions under pressure \n * Maintain productive utilization rate according to company guidelines \n * Perform inventory cycle counts according to company guidelines \n * Adhere to company dress code and safety regulations \n * Meet or exceed on-site response time requirements for each customer \n * Understand and comply with company startup/escalation processes and procedures \n\nKNOWLEDGE, SKILLS & ABILITIES\n \n \n * Equivalent industry experience and/or Technical or Undergraduate Degree \n * Strong Interpersonal Skills \n * Professional \n * Reliable \n * Team Player \n * Familiarity with electrical / electronic test equipment and fundamentals \n * Must be able to read and interpret electrical line diagrams and blueprints \n * Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions \n * Elementary fix/repair techniques based on directed supervision \n * Capable of completing tasks and return unit to full operating conditions based upon directed supervision \n * Ability to summarize and report all work related tasks performed \n * Strong skill sets: \n \n * Communication skills \n * Customer service skills \n * Troubleshooting skills \n * Safety procedures \n * Organizational and planning skills \n * Computer skills \n * Mechanical aptitude \n \n\nTRAVEL REQUIREMENTS\n\n \n * Willing to travel anywhere in North America ~80% of the time. Schedule is dependent upon project work and is flexible to the degree it can be. This is worked out on a case by case basis with your assigned project manager. PTO scheduled in advance can and will be accommodated. \n * Does NOT require relocation to a Vertiv headquarter or regional office at this time. \n * This is "project work" which typical projects last anywhere from 6-12 months on average. It can vary based on schedule and progress. \n * Options for downtime (i.e. in between projects), employee can take PTO, training, regional work, and "home office" work. \n * Typical schedule is to work 4-6 weeks and then 1-2 weeks back at "home base" depending on project schedule. This varies based on the phase of the project. \n * Expect to receive accelerated on-job-training (OJT) and experience due to the nature of this work. Excellent career jump start and then settle down in a region (if and when you choose to do so) \n\nSTANDARD SAFETY AND TRAINING REQUIREMENTS\n\n \n * Field New Hire Orientation \n * OSHA 30 Hour Construction \n * NFPA 70E Electrical Safety (Instructor Led) \n * Services Safety Online Safety Courses \n * CPR/First Aid/ AED Training \n * Electronic Quality Systems \n * CAR/PAR \n * Injury Incident Reporting \n * Safety Incident Reporting \n * Stop Work Authority Policy \n\nWORKING CONDITIONS\n \n \n * Travel is required \n * Flexible schedules (weekends, evenings, and holidays) \n * Valid driver's license \n * Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. \n\nPHYSICAL REQUIREMENTS:\n \nWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include c To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU4MTU0LjEyMjQ4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
