The Case Manager provides community based support and advocacies to families of children who is mentally or emotionally disturbed, and who are at risk of hospitalization, or vulnerable individuals. This professional collaborates with psychiatric and allied team members in treatment planning and intervention. This position answers to the Child and Family Program Manager.
ESSENTIAL DUTIES and RESPONSIBILITIES include, but may not be limited to the following:
- Completes all required trainings.
- Reports to work on time as scheduled and at the location assigned.
- Completes comprehensive assessments for all clients referred for case management services.
- Case management assessments give a clear picture of the client's treatment needs, and provide the information necessary to develop an individualized service plan.
- Demonstrates the ability to determine resource needs in a comprehensive manner.
- Completes CAFAS on assigned cases within required timeframes.
- Responsible for transporting consumers to community appointments, clinic appointments, activities and other resources as identified in their person centered plan.
- Provides individual / family planning and review as related to client needs.
- Develops or assists in developing written individual service plans, reviews, and termination summaries on the basis of client/family needs.
- Practices Person Centered Planning principles.
- Treatment planning integrates assessments to provide meaningful and individual goals and objectives.
- Treatment Plan reviews reflects the client's ongoing treatment services and the development of additional necessary goals and objectives.
- Progress and case management notes are related to goals and objectives listed in the treatment plan.
- Completes necessary documentation according to agency standards.
- Progress notes are completed after each contact.
- Participates in clinical team meetings and coordinates team interventions.
- Conducts case management services, and provides crisis intervention effectively.
- Takes responsibility for assigned crisis coverage.
- Has no substantiated recipient rights violations filed against him or her and conducts themselves according to recipient rights, MH code and professional conduct.
- Case Manager maintains 80 hours of direct service time per month.
- Case manager effectively utilizes a welcoming philosophy and supportive therapeutic interventions which reflect an understanding of the consumer’s emotional needs.
- Assists clients in obtaining necessary entitlements.
- Utilizes resources which are appropriate to the client's psychiatric assessment and functioning.
- Utilizes the core elements of case management when providing services to clients.
- Assists clients with community referrals.
- Participates in committees, organizational activities and assumes other tasks as requested.
- Provides input into policy to improve services to clients.
- When appropriate, completes other assigned responsibilities in a reasonable established timeframe, with quality expectations.
COMPETENCIES
Critical Thinking- Consistently identifies and applies relevant information to your work:
- Gathering information
- Applying Information
- Adaptability
The C&F Case Manager comprehensively assesses client needs on multi-dimensional domains (physical and mental health, education, financial/housing/food security, relationships, meaningful activities, etc.). Based on client needs, the CSM utilizes interventions to effectively eliminate barriers and increase overall access to resources for improved quality of life.
Equity Mindset-Understands and is committed to goals of equity, consistently centers equity in the organization’s work and workplace:
- Awareness of equity issues
- Ability to actively combat inequities
The Case Manager believes in the potential and resilience of all clients and seeks feedback on the treatment effectiveness and satisfaction from disparity-vulnerable individuals and families. The Case Manager is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness.
Cultural Humility-Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization:
- Awareness
- Advancing diversity and inclusion
The Case Manager values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion leading to a strengthened workforce and quality services.
