Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
Location: This position is onsite at One Energy Plaza (OEP) located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Manager of IT manages subordinate staff in the day-to-day performance of IT operations. Responsibilities for organization-wide systems and information implementation, maintenance and performance. Leading the day-to-day services within End User Computing. Accountable for the complete lifecycle and support of End User Devices from order to decommission. Manages employees, contractors, and vendors who provide operational support to business partners for first and second level incident management, asset refresh, knowledge management, ad hoc projects and order fulfillment including overseeing financial budgets for each area. Responsibility for ensuring key human resource functions are conducted, including interviewing, selection/hiring, conducting performance assessments, and more. This role will support the IT Customer Product Family and will manage resources who support the Microsoft Dynamics CRM application (COMET) and Microsoft Dynamics portal application (NUCLEUS) whose primary users reside within the Customer Experience organization at Consumers Energy.
Essential Duties and Responsibilities
Manage a 7-12 person CRM team: offshore developers, onshore developers, and internal software engineers
Determine appropriate Dynamics CRM technical solutions for various business requirements
Review all user story requirements and modify the technical approach when necessary
Lead joint application design sessions with end users and developers as needed
Provide architectural guidance and direction for the application layer with back-end services
Assess internal and vendor solutions and develop strategies for IT products and services
Understand key digital assets and how these technologies are influencing business decisions and transforming how the company works
Coach others on the benefits and risks associated with technology
Provide direction for IT coworkers
Measure progress on quality of delivery and/or operations
Use data to drive decision making. Apply problem-solving and continuous improvement practices
Understand and manage IT budgets. Identify and implement waste elimination and cost optimization ideas. Minimize operational costs while maintaining quality service
Contribute to IT initiatives including one or more of the following:
Design and deploy new IT systems or adds functionality to existing systems;
Operate and maintain IT systems;
Deliver IT services
Partner with key stakeholders across the organization to develop solutions
Other duties as assigned or may be necessary
Knowledge/Skills/Abilities
Ability to develop and maintain trusting, professional relationships. i.e. listening and understanding to build rapport and maintain objectivity
Ability to create an environment of innovation
Ability to influence
Leadership Acumen
Ability to effectively communicate through stroytelling
Adaptability
Business Acumen
Political Acumen
Collaborates effectively with employees with diverse perspectives and experiences
Ability to connect technology and processes
Education & Experience
Bachelor's degree in IT or related field with at least 4years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; Experience designing, deploying, operating and/or maintaining IT systems that have delivered measurable business benefits OR experience designing, delivering and enhancing IT services that support the delivery of IT systems
(OR)Associate's degree in IT or related field with at least 6years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; Experience designing, deploying, operating and/or maintaining IT systems that have delivered measurable business benefits OR experience designing, delivering and enhancing IT services that support the delivery of IT systems
(OR)High school diploma/GED with at least 8 years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; Experience designing, deploying, operating and/or maintaining IT systems that have delivered measurable business benefits OR experience designing, delivering and enhancing IT services that support the delivery of IT systems
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program
Diversity, Equity... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
