Technical Writer, Payments
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In the Tyler Technologies Payments group, we are building the optimum payment experience for the public sector via our innovative platform. We are looking for an experienced Technical Write to join us to create clear, accurate, and engaging documentation to support our stakeholders and teams.
As a Technical Writer, you will be responsible for developing and maintaining high-quality documentation for our payment products, including APIs, user guides, implementation manuals, and internal technical resources. You will work closely with product, engineering, and customer support teams to ensure that our documentation effectively communicates complex concepts in an accessible and user-friendly manner. You should be comfortable starting from a blank page or taking outdated documentation and bringing it up to date.Responsibilities
Develop, edit, and maintain comprehensive documentation for payment processing solutions, including APIs, SDKs, integration guides, and product manuals.
Work closely with SMEs to gather relevant information in an efficient and organized manner.
Maintain and improve existing documentation, ensuring accuracy, consistency, and usability.
Quickly familiarize yourself with new industry terminology and translate engineering speak into stakeholder-friendly language.
Collaborate with the training and support teams to create instructional content, including video tutorials, knowledge base articles, and troubleshooting guides.
Utilize documentation tools such as Markdown, Confluence, WalkMe, Git, and API documentation platforms (Swagger, Postman, etc.).
Develop diagrams and other visual aids to simplify complex concepts.Qualifications
Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field (or equivalent experience).
3+ years in the software industry doing written technical communication.
Strong understanding of technical documentation best practices.
Experience working with API documentation tools like Swagger, Postman, or ReadMe.
Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear and concise documentation.
Strong experience with modern knowledge management platforms such as Confluence, Zendesk, etc.
Ability to work independently with minimal direction and collaborate effectively with cross-functional teams.
Preferred Qualifications:
Familiarity with the accounting, fintech, or payment space is a plus.
Experience in creating multimedia content such as instructional videos or interactive tutorials.
Location
Overland Park, Kansas | Troy, Michigan
Travel
0-5%
Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.
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Requisition Number:2025-6432
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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [email protected] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
