Position Type: Full-Time
Work Environment: On-site
Location: Blue Grass Branch, Mt. Pleasant, MI 48858, USA
Job Details
Do you find joy and purpose in providing exceptional member service and helping members in their financial wellbeing journey? Are you a highly motivated individual who thrives in a detail-oriented environment? Members First Credit Union is seeking an enthusiastic Member Service Representative (teller) to build and maintain relationships with members at the Blue Grass Branch in Mt. Pleasant. Apply today and join us to continue making a positive impact in our communities!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Help us create thriving communities!
Position: Member Service Representative I
Employment Status: Pay Grade 4 / Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy—fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
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Represent MFCU as trustworthy, caring, and enthusiastic in all member interactions
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Process member transactions including cash and check handling, deposits, withdrawals, transfers, and loan payments
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Assist members with account changes and maintenance
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Collaborate with the team to cross-sell appropriate products and services
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Maintain compliance with all security and procedural guidelines
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Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within the first year of service
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Must be available to work 8 a.m. to 5 p.m. Monday–Friday, with Saturday coverage as scheduled, and attend occasional after-hours meetings or trainings
Duties and Responsibilities
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Identify opportunities for additional product/service needs and refer members accordingly
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Remind members of delinquent payments as needed
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Maintain sales and service performance expectations
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Enter CTR data electronically and communicate with the BSA Compliance Officer
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Handle account inquiries and process check orders
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Sell Visa gift/travel cards, cashier’s checks, and money orders
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Collect applicable service fees
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Answer phones and assist with mail processing
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Provide clerical support as needed
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Engage in monthly coaching and development
General Sales Expectations
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Build strong relationships with current and new members
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Offer credit union products and services that support members' financial wellness
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Actively participate in promotions and Credit Union initiatives
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Support the onboarding process of new members
Other Responsibilities
Qualifications and Expectations
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Strive to exceed individual, departmental, and organizational goals
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Strong organizational and communication skills
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Produce accurate work and maintain a professional image
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Stay informed and knowledgeable on credit union products, philosophy, and services
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Exercise courtesy, tact, and diplomacy in all interactions
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Apply and maintain financial counseling skills as taught through the FiCEP program
Physical Requirements
Work Environment
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Maintain a clean and orderly workspace
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Regularly disinfect work areas (teller stations, desks, phones, equipment)
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Protect confidential information when away from workstation
Education and Experience
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High school diploma or equivalent required
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Experience operating a personal computer
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Clear and concise communication skills
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Working knowledge of all credit union products and services
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Proficiency in Microsoft Word, Excel, Outlook
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Ability to learn Credit Union systems and procedures
Note: Education and experience requirements may be waived for Co-Op students
Qualifications
Education
Experience
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees with access to compensation information of others as part of their job functions may not disclose that information unless in compliance with legal obligations. 41 CFR 60-1.35(c)
