Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Manages assigned account(s) to increase market share, meet specific revenue and long-term strategic objectives and service clients. As primary interface to customer, represents company in developing comprehensive account plan strategy to identify key sales opportunities with existing and potential clients. Has primary responsibility for customer service, coordinating action plans with multiple internal and external entities. Job may have sales and business development role in addition to service role. Manages implementation activities and ongoing training to clients, based on strong knowledge of client business requirements and product knowledge. Expected to be product expert and communicate requirements to Product Management/Marketing for product enhancements.
First American is seeking an Account Manager in the Bloomfield Hills office.
Responsibilities Include:
Achieves assigned revenue quota and goals consistent with the company's strategic plans for top accounts.
Takes leadership role in and assume responsibility for establishing senior management contacts and relationships with assigned accounts
Develops long term strategic account plan which identifies potential business opportunities, defines goals and resource requirements,
Coordinates these efforts with other Account Managers and company management who have responsibility for other locations, divisions or subsidiaries of the account
Builds and maintains relationships with the account at all levels, utilizing company management and other company resources to ensure that company has high visibility with the account. Provides strategic direction to and coordinates the efforts of other Account Managers assigned to the account. Interfaces with National Sales Management to accomplish this
Identifies new business opportunities and works with other Account Managers, company management, business development, marketing and technical support to prioritize those opportunities and integrate them into the account plan
Qualifies opportunities by determining customer need, customer timeframe and ability to purchase company product
A successful candidate will have the following skills and experience:
Excellent written and verbal communication skills
Strong knowledge of lending and banking industry
Knowledge of front end systems
Strong negotiation skills
Must be very detail oriented
Excellent training skills
Bachelor's degree or equivalent combination of education and experience
5+ years related experience
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
