Job Functions:

• Responds to inquiries from hospital discharge planners, families, and other referral sources. Manages the inquiry process professionally, timely and with appropriate follow-up.
• Manages the admission process by maintaining updated bed availability and facility services information
• Conducts facility tours and effectively manages occupancy levels and census/premium mix enhancement.
• Makes discharge calls to hospital discharge planners, medical, insurance, legal and financial professionals, and other community contacts. Develops and maintains relationships to advise referral sources of bed availability and new products and services.
• Spends at least 50% of time outside the facility on community education activity generating referrals and admissions.
• Participates in daily stand-up meetings to alert department heads and building staff of projected admissions, and to be made aware of bed changes, and upcoming discharges.
• Maintains a close working relationship with the Director of Nursing (DNS) and the Business Office Manager (BOM) to assure appropriate and efficient decisions about prospective admissions.
• Inputs daily referral source and admission data into the automated referral system.
• Coordinates the development and implementation of admission plans; serves as chairperson for weekly Census Development meetings.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Monitors and evaluates customer satisfaction with current and former patients, their families, and referral sources and shares results with the management team and others as appropriate to develop action plans as needed.
• Supervises Admission’s staff.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:  

• Knowledge of or ability to learn reimbursement programs.
• Ability to communicate professionally and effectively with residents, their family members, referral sources and all levels of the organization both orally and in written form.
• Strong organizational skills.  
• Skilled at making presentations/public speaking.
• Able to work independently, self-motivated and goal oriented. Demonstrates self confidence.
• Ability to establish and maintain working relationships with multiple and varied people and organizations.