Job Location: 34500 Grand River Ave, Farmington Hills, MI 48335
Duties: Lead warranty interface between the customer quality and engineering departments and the manufacturing facilities. Use Customer warranty systems, warranty data would be pulled and analyzed to suite both Customer warranty information requests as well as internal requests. Work closely with the Hitachi manufacturing plants to insure that the data is used to drive costs associated with warranty down by leading various warranty reduction improvement projects. Provide up to date warranty data and analysis to Customer’s systems and share the analysis internally within Hitachi. Manage warranty part returns at Customer warranty centers, logging and maintaining warranty log, and present warranty teardown analysis. Ensure that affected plants understand the root causes of warranty found through part returns and that actions are quickly taken to eliminate said cause. Work with Hitachi manufacturing and accounting department to evaluate, approve, and reduce warranty debits by Customer. Collaborate with team to ensure PowerPoint presentations are compiled for customer visits to Hitachi’s various manufacturing facilities and/or customer meetings. Work with internal purchasing and design engineering teams to ensure Hitachi is prepared to acquire new business. Use data to drive ownership / share rate percentages down as they pertain to warranty bills by Customers. Provide continuous updates to customers pertaining to status of warranty improvement items. Ensure that manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelines. Monitor effectiveness of warranty improvement actions. Facilitate root cause analysis. Maintain a safe workplace and follow all regulations and requirements related to safety and environmental compliance.
*May telecommute within normal commuting distance from Farmington Hills, MI.
** Domestic and/or international travel may be required up to 30% to suppliers and customers sites as needed.
Requirements: Master’s degree in industrial engineering or a related field plus 2 years of post-bachelor’s experience or in alternative bachelor’s degree in industrial engineering or a related field plus 5 years of experience of post-bachelor’s experience. Experience must include: General Motor (GM) Customer Portal and Warranty Management system (TF, OWT); Ford Customer Portal (Covisint); Stellantis eSupplierConnect (SAWRP, PRAS+, QNA); Problem solving methodologies: 8D, 5-Why, Six Sigma Black Belt, Shainin Red X, etc. The required skills do not need to be maintained over the full term of required experience.
