Manager, Access & Infrastructure Services - University Libraries
Allendale, MI
Full Time
R100761
Under the direction of the department head and in collaboration with a department management
team, manages and supports the operations, access services, and supporting infrastructure at both the Grand Rapids and Allendale locations. The Manager, Access & Infrastructure Services is responsible for overseeing circulation, resource sharing, and the supervision of full-time staff dedicated to these areas. While the primary work location is the Mary Idema Pew Library, the Manager is also expected to provide regular support to staff at the Steelcase and Frey Libraries. The Manager collaborates closely with the Manager, Public & Engagement Services to ensure seamless service delivery and operational efficiency across all locations. With an emphasis on ensuring inclusive, accessible, quality user services the Manager, Access & Infrastructure Services provides input on the strategy and philosophy of access services and public services. This input will draw on their knowledge of library usage and access service interactions at all Library locations.
University Libraries is a highly collaborative and student-centered organization that promotes an
innovative and inclusive culture. GVSU Libraries values work-life balance and provides flexibility
in accomplishing work.This position is part of Library Access Support Services (LASS), which is responsible for supporting public-facing and behind-the-scenes functions on campus as well as virtually. The position is based at the Mary Idema Pew Library, but at times may need to flex beyond the standard schedule and locations and may need to be on call for emergencies over the weekend and evenings.This position is essential and will remain onsite during university remote days.
Salary and Benefits:
Minimum starting salary of $55,000, commensurate with experience
Knowledge, Skills, and Abilities Required
Required Qualifications:
• Bachelor's Degree
• Supervisory experience or demonstrated ability to lead and manage a team
• Relevant work experience or demonstrated ability to lead and manage processes and workflows
• Ability to communicate effectively and clearly in oral and written communications
• Demonstrated ability to interact with others with respect and empathy through written and verbal communication
• Demonstrated commitment and experience providing outstanding and user-centered public service
• The capacity to thrive and lead in an exciting, agile, future-oriented environment
• Demonstrated ability to work independently, collaboratively, and to promote teamwork among colleagues
• Commitment to inclusion, equity, and to serving the needs of a diverse population
Preferred Qualifications
• Significant coursework in one of the following areas: Library and Information Science, systems, logistics, Information Technology, operations.
• Demonstrated experience overseeing a team or organizational function
• Experience with project management involving multiple stakeholders
• Demonstrated creative and innovative problem-identification and problem-solving skills
• Demonstrated facility with data analysis
To apply and see full details, visit https://apptrkr.com/6103658
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