Job Details

Customer Service Representative
Location: Kalamazoo, Michigan

About Our Client:

• Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
• Key Responsibilities:
• Providing customer services related to sales, sales promotions, installations, and communications.
• Ensuring good customer relations are maintained by handling inquiries, claims, and complaints fairly and effectively, in compliance with consumer laws.
• Developing organization-wide initiatives to proactively inform and educate customers.
• Developing and implementing improvement plans based on customer survey feedback.
• Responding to customer inquiries via phone, email, and other communication channels.
• Resolving customer issues efficiently by coordinating with internal teams and providing timely solutions.
• Processing service requests, sales orders, and product support inquiries.
• Tracking and documenting customer interactions to improve service processes.
• Identifying opportunities to enhance the overall customer experience.

Qualifications: 

• Degree preferred but not required.
• Minimum of 2 or more years of customer service experience.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Excellent communication skills, both verbal and written.
• Ability to multitask and manage multiple customer inquiries efficiently.
• Proficiency in using customer service software and related tools.
• Strong attention to detail and ability to work in a fast-paced environment.
• Experience in a healthcare or medical device industry is a plus.
• Familiarity with CRM systems, SAP, or Salesforce is preferred.
• NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com. 
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. 
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company