Position Type: Full-Time
Work Environment: On-site
Location: Wackerly Midland, MI 48640, USA (+8 more locations across Mid-Michigan)
Job Details
Would you find joy in traveling to different branches in Mid-Michigan? Are you passionate about helping members find products and services to assist them in their financial wellness? Members First Credit Union is seeking an enthusiastic Float Member Service Representative/Teller. If you thrive in various environments while providing excellent member service and referring products that fit members' needs, apply today and help us create a better tomorrow!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Float Member Service Representative I
Employment Status: Grade 4 / Non-Exempt
Reports to: Float Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact with both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.
Essential Duties
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“We empower people in their journey of wellbeing”
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Receive and process member transactions, including cash and check deposits, withdrawals, transfers, and loan payments
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Assist members with account maintenance and changes
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Collaborate with branch staff to cross-sell products and increase member share of wallet
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Ensure security and compliance in all transactions
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Adapt to the specific needs and dynamics of various branches within the designated service area
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Maintain accurate records and follow through on member requests across locations
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Communicate effectively and be receptive to feedback
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Travel daily to different branches and support locations; attend Saturday hours as scheduled and occasional meetings/trainings outside regular hours
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Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within the first year of employment
Duties and Responsibilities
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Create opportunities for deeper member relationships by recommending appropriate Credit Union products and services
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Follow up with delinquent members regarding payments
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Maintain sales and service performance standards
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Process check orders, cashier’s checks, money orders, and card products
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Answer phones and handle inquiries professionally
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Process incoming and outgoing mail as needed
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Assist other departments with clerical and support duties
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Participate in monthly developmental coaching
General Sales Expectations
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Build and strengthen member relationships
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Offer solutions that promote members’ financial well-being
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Engage in Credit Union initiatives, promotions, and meet assigned financial service goals
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Support the onboarding process to ensure long-term member engagement
Other Duties
Qualifications and Expectations
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Strive to exceed departmental, personal, and credit union goals
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Team-oriented and dependable
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Organized with strong attention to accuracy
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Maintain professionalism in all interactions
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High level of knowledge in credit union values, products, and services
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Communicate clearly and concisely with members and staff
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Demonstrate courtesy, tact, and diplomacy in both internal and external relationships
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Apply and maintain financial counseling skills from CCUFC (FiCEP) certification to support members’ financial wellness
Physical Requirements
Work Environment
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Maintain a clean, organized, and professional workspace
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Regularly disinfect teller stations, phones, desks, and shared equipment
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Safeguard member and staff confidentiality by locking desks/workstations when away
Education and Experience
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High school diploma or equivalent required
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Experience with personal computers and Microsoft Office (Word, Excel, Outlook)
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Knowledge of or ability to learn Credit Union systems, services, products, and procedures
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Must obtain CCUFC certification within the first 6 months
Qualifications
Education
Experience
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Required: Knowledge of, or ability to learn, Credit Union systems, products, services, and procedures
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to compensation information of others as part of their job functions cannot disclose this information to individuals who otherwise do not have access, unless the disclosure is made (a) in response to a formal complaint, (b) in furtherance of an investigation or legal action, or (c) in compliance with legal requirements. 41 CFR 60-1.35(c)
