Job Details

Job Details

Customer Support Engineering - 10

Job Code Number

287205190

Job Description

V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Job Description:

ROLE AND RESPONSIBILITIES:
Communicates effectively and quickly when plant Quality Concern Notifications are issued
Ability to present status of issue resolution to plant management team
•Key interface with Quality.
•Knowledge of supplier’s manufacturing process.
•Facilitator for visits from supplier's corporate office.
•Understands whether supplier is design responsible.
•Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.
•Knowledge of Specifications.
Participates with Incoming Quality during investigation of emerging quality concerns
•Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
•Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
•Verifies certified stock is being used on the line
•Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
•Understands part return process for parts shipped.
•Has appropriate means to test/check parts (functional/visual)
Effectively drives closure to all issues and communicates status through PCA to affected parties
•Handles disputes with IQ.
•Attends IQ meetings (if applicable)
•Supports Bi Weekly Top Supplier Meeting (if applicable)
•Supports daily Plant Quality Meetings (if applicable)
Has knowledge of the supplier manufacturing processes & poka yokes.
•Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
•Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
•Obtain plant clean point and verifies that certified stock is being used on the line.
•Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.
•For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
•Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• Years of experience 2- 5
• Education level
• BS Engineering Degree or equivalent STEM Major

PREFERRED SKILLS:
• Proficient Microsoft Office Skills
• Excellent Organization Skills
• Excellent Communication Skills
• Presentation and Management Skills
• Prior Wiring Harness Engineering Experience
• Trouble shoot wiring harness problems.
• Knowledge of vehicle electrical Structure
• Engineering blueprints reading and interpretation.
• Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
• Multifunctional comfortable to follow up several projects at the same time.
• Supports and exemplifies client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
• Organized and self-sufficient professional.
• Open to travel.

V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

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Job Summary

Organization

V2soft Inc.

Location

Wayne, MI 48184

Job Code Number

287205190

Positions Available

Expiration Date

4/13/2025

O*NET Code

17-2112.00

O*NET Occupation

Industrial Engineers

Pay Range

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Job Details

Customer Support Engineering - 10

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