Ensures the appropriate, courteous and professional reception of patients and visitors, both coming into and calling the Center. Carries out the duties necessary to maintain a properly functioning Center from the standpoint of patient scheduling. Obtains pertinent patient and insurance information. Participates in a team-based approach to care in the Patient Centered Medical Home (PCMH). Participates in activities related to Quality Improvement.
ESSENTIAL JOB DUTIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers telephones promptly, and handles calls courteously, professionally and appropriately, including scheduling of patient appointments as directed. Screens calls to determine whether they are to be directed or handled. Takes messages for providers and staff according to protocol. (10%)
- Greets incoming and outgoing patients and assists patients with sign-in procedure. Serves as a liaison between the public and the Center by providing outstanding customer service. Provides information regarding GLBHC services. (15%)
- Verifies insurance coverage, conducts income determinations and assigns payment category and updates patient information. (10%)
- Requests records from HIM department per protocol. (5%)
- Schedules return appointments during check out and utilizes the recall system as a tool to track patients who require follow up. Initiates phone reminders to patients prior to appointment as needed. (15%)
- Collects fees which are the patient responsibility at the time of visit and issues a receipt. Sets up payment plans as necessary. (10%)
- Responsible for safeguarding monies collected. Completes deposits and paperwork accurately on a daily basis. Maintains accurate cash drawer balance. Submits required documentation to Finance. (10%)
- Monitors and handles HIM Fax exchange folder as assigned. Initiates communication notes to track documents. Monitors and handles EHR front desk Desktop. (10%)
- Inputs data in computer in accordance with "Patient Accounting Manual" and GLBHC billing policy. Follows Front Desk Manual for procedures. Scans appropriate documents into the electronic health record. (10%)
- Assist with orientation of medical assistants, students and other personnel as assigned. (5%)
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.
MARGINAL JOB DUTIES
- Fills in for other staff as needed and qualified.
- May assist with errands as assigned.
- Assists the Center Management as necessary.
- Performs other duties as assigned.
REQUIRED JOB SPECIFICATIONS
- Education: High school diploma or equivalent, GED.
- Licensure: Not applicable.
- Experience: Two (2) years previous experience in medical office or clinic setting.
- Skills: Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills essential. Ability to respond appropriately and consistently to Managerial directives.
- Interpersonal skills: Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner. Flexible and able to function in a team setting. Ability to respond appropriately to all patients.
- Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.
- Hours of Work: Full-time, flexible and varied. Consistent attendance is required. Telecommuting is not available for this position.
- Travel: Generally not a requirement of this job.
PREFERRED JOB SPECIFICATIONS
- Education: Associate's Degree in Medical Office Professional (or similar field) or pertinent field accepted in lieu of previous experience.
- Experience: Possesses medical billing experience.
- Skills: Bilingual (Spanish/English) preferred.
GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.
