Customer Care Administrative Assistant – Coopersville, MI
Company Overview:
Bekins is a continuously growing family-owned company that first started in 1975 as Bekins Appliance Service. With three locations in West Michigan, we are now nationally known as a high-end retail and service company that sells, installs, and services appliances and electronics. We exist to be the best; challenging industry norms to do what’s right, and to make a positive difference in the lives of our employees, their families, our customers, and the community. Bekins' workforce has doubled in size over the last five years, and we continue to look to hire the best.
Position Summary:
Our team is looking to hire a new Customer Care Professional to help Bekins provide award winning customer service. This position is in our Coopersville location Monday through Friday from 8:00 am to 5:00 pm. Bekins will provide paid on-the-job training for all new employees. It is Bekins’ goal to provide award winning customer service while providing employees with a stable environment focused on a healthy work/life balance. Starting at $20 an hour.
Responsibilities:
- Learn and become an expert in our company’s point of sales computer system
- Create and modify quotes, invoices, and specification packets for customer orders
- Monitor and adjust schedule dates on invoices to ensure accurate estimated timelines for projects
- Maintain consistent communication with customers, builders, and the sales team throughout the sales process
- Assist with issues experienced on job sites and complete necessary follow up to find solutions
- Work with other teams internally to ensure the entire process, from sales to installation, is as pleasant as possible for everyone involved
- Handle customer concerns and questions appropriately
Qualifications:
- Experience in clerical or administrative support positions
- Proficient in Microsoft Office, including Outlook, Word, and Excel
- Able to navigate detailed computer software programs with ease
- Excellent customer service skills
- Naturally has a meticulous and precise personality; professional
- A friendly personality with a desire to help all of our clientele
- Able to communicate clearly, appropriately, and concisely in verbal and written formats
Benefits Include:
- Insurance (health, vision, dental, life)
- 401k with a company match
- Six paid holidays
- Paid time off
- Closed Sundays
- Short-term disability
- Employee discount
- Loyalty rewards
- Employee referral bonus
Bekins provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
