General Responsibilities:
? Serve as the hub connecting vendors, staff, and other resources to support
agency operations.
? Protect the privacy of customers/families and hold in confidence all information
obtained in the course of service.
Specific Duties:
? Collect and relay on-site information in coordination with staff and/or vendor
requests.
? Schedule onsite IT projects while minimizing disruption or downtime of staff.
? Create tickets with IT vendors to process new users and terminations.
? Collect, inventory, prepare, and distribute tech equipment to staff.
? Administer tech to new staff and provide support for best practices on system usage
and security.
? Keep tech inventory organized and up to date with software and security
updates.
? Assist with AV setups for on-site and agency-wide trainings.
? Provide basic troubleshooting of onsite tech issues and coordinate service calls
as required.
? Maintain record-keeping of IT and other business-related inventory.
? Assist with off-site training process including travel arrangements.
? Assist with data entry between various databases.
? Participate in personal and professional development activities.
? Perform other duties as assigned.
Education and Experience Qualifications:
? Associate’s Degree in Business or related field preferred.
? Preferred one year of previous office management experience.
Additional Requirements:
? Must have proficient computer skills (Microsoft Office & Adobe Pro).
? Must have familiarity with databases to include reporting and output to Excel.
? Must be self-directed and able to coordinate the completion of assigned tasks
and be willing to accept new challenges on a daily basis.
? Knowledge of business writing, editing, filing, and basic office equipment
experience.
? Ability to type with average speed and accuracy and to proofread completed
documents.
? Must have reliable transportation and a valid driver’s license, provide proof of
insurance, pass a State Police criminal clearance check and MMCAA’s
“Insurance Carriers” driving record review.
? Must comply with Agency smoke free and drug free policies.
? Understand the importance of daily work attendance, and the impact on coworkers, clients, and the agency.
