Position Overview:
The Senior IT Endpoint Engineer plays a vital role in ensuring optimal end-user experiences by maintaining and supporting IT solutions across the enterprise. This position involves assisting with the management, configuration, and administration of mobile devices, applications, and desktop/laptop environments.
Key Responsibilities:
| Responsibility |
% of Time Spent |
| Support the implementation, development, and enhancement of end-user experiences |
15% |
| Recommend best practices and introduce new features in a dynamic modern workplace infrastructure |
10% |
| Administer enterprise deployment systems |
5% |
| Configure, deploy, and manage devices at the enterprise level according to organizational objectives |
10% |
| Oversee the development, testing, and deployment of device builds and software updates |
15% |
| Coordinate security patches, functional upgrades, and manage release planning and certification |
10% |
| Collaborate with end users, engineers, and third-party partners to address change requests and resolve issues |
5% |
| Manage day-to-day administration, planning, and problem-solving for endpoint devices |
10% |
| Maintain documentation related to configurations, processes, service records, asset inventories, and administrative manuals |
5% |
| Participate in the team’s on-call rotation for after-hours and weekend support |
5% |
| Ensure the health of mobile, wireless, and endpoint devices |
5% |
| Escalate service or project issues that cannot be resolved within agreed service levels |
5% |
| Document internal processes and procedures for tasks and responsibilities |
5% |
| Train internal and external team members on endpoint-related topics |
5% |
Qualifications:
Education:
| Education Level |
Description |
| Minimum |
High School diploma or GED |
| Preferred |
Bachelor’s degree in Computer Science, Management, or a related technical field; 10+ years of experience with MS Windows, SOTI Mobicontrol, and endpoint technologies. PMP certification is a plus. |
Experience:
| Years of Experience |
Comments |
| Minimum |
At least 6 years of experience in wireless, cellular, and endpoint support and implementation. |
Knowledge, Skills, and Abilities:
- Expertise in Microsoft, Android, and Apple iOS technologies
- Proficiency in endpoint technology design and strategy
- Experience with SOTI Mobicontrol, Azure Active Directory, and Intune Group Policy
- Familiarity with enterprise deployment systems such as Microsoft Intune and SOTI Mobicontrol
- Hands-on experience with Microsoft OS, Android, Apple iOS, SOTI, Azure, and Azure Intune
- Background in wireless and cellular device management, packaging, build creation, validation, PowerShell, and endpoint security
- Knowledge of IT service management frameworks (e.g., ITIL), with ITIL V3 certification being a plus
