ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor’s degree or equivalent education and experience in health care or information technology.
CREDENTIALS/LICENSURE: Credentialed Medical Assistant (CMA, RMA, NCMA) or RHIT (Registered Health Information Technician) preferred.
MINIMUM EXPERIENCE: 1-3 years’ relevant work experience preferred utilizing EHR (Epic preferred) in a medical practice environment, with strong preference for IHA office experience.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Maintains a working knowledge of applicable Federal, State and local laws and regulations.
- Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics and related hardware and software technology, clinical practices, regulatory standards and organizational direction.
- Familiarity with information systems, clinical software and other computer applications.
- Understands system requirements and advocates for development requests with health information technology systems where appropriate.
- Models teamwork within the analyst team and the Information Systems Department; demonstrates the ability to operate in a collaborative, shared leadership environment.
- Utilizes professional standards of care, scientific evidence and practice to evaluate health care programs across the care continuum.
- Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Microsoft Office (Outlook, Word, Excel), e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette and ability to actively listen. Ability to read, understand and respond to detailed written and oral instructions.
- Ability to speak before groups of people, either in-person or virtually, and apply consultative skills to work effectively within assigned areas of the organization
- Ability to recommend findings to administration and/or share information among staff members.
- Competent level of understanding and application of adult learning principles and training methodologies.
- Demonstrates initiative and excellent follow through to ensure resolution of open items.
- Ability to exercise sound judgement and problem-solving skills.
- Ability to troubleshoot problems and questions from end-users and provide resolution and requested information.
- Ability to research, evaluate and analyze alternatives to reach issue resolution.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors and the general public.
- Good organizational and time management skills to effectively juggle multiple priorities, time constraints and deadlines.
- Ability to travel to other office/practice sites and meeting and training locations.
- Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
- Physical activity that often requires keyboarding and phone work.
- Physical activity that often requires time working on a computer and sitting.
- Physical activity that often requires walking, bending, stooping, reaching and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
- Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
- Ability to operate a vehicle or gain transportation to multiple locations.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in both an office environment and in a medical facility and requires regular walking to various locations around the hospital/clinic. It involves frequent interruptions, competing priorities and significant interaction with
