ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor of Social Work from a school accredited by the Council of Social Work Education.
CREDENTIALS/LICENSURE: Valid, unrestricted license to practice social work in the State of Michigan; Valid CPR certification.
MINIMUM EXPERIENCE: Minimum of 2 years of experience in social work setting with vulnerable populations.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Knowledge of patient care procedures and organizational policies related to position responsibilities.
- Knowledge of chronic conditions, evidence-based guidelines, prevention, wellness, health risk assessment and patient education
- Applied understanding of how social determinants affect health and demonstrated ability to problem-solve.
- Proficient/knowledgeable in medical terminology.
- Proficient in operating a standard desktop and Windows-based computer system, including, but not limited to, electronic medical records and other care management and/or clinical IS systems, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation needed to complete the tasks of clinical care and performance reporting. Ability to use other software as required while performing the essential functions of the job.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, either in-person or virtually.
- Ability to work autonomously and collaboratively in a team-oriented environment, recognizing impact of treatment goals, utilization and outcomes.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, provider leadership, patients, family members, insurance carriers, vendors, external customers and community groups.
- Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
- Ability to exercise sound judgement and problem-solving skills.
- Ability to handle patient and organizational information in a confidential manner.
- Knowledge of the compliance and quality aspects of clinical care and patient privacy and best practices in medical office operations.
- Ability to drive to other office/practice sites and meeting and training locations, as well as hospitals, post-acute care facilities and patient homes within several counties in Southeast Michigan.
- Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
- Physical activity that often requires keyboarding, phone work and charting.
- Physical activity that often requires extensive time working on a computer.
- Physical activity that often requires handling and lifting patients, walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that often requires lifting, pushing and/or pulling up to 20 pounds.
- Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face-to-face for long periods of time in English.