Responsible for leading the team of designers that will support the advanced design initiatives of the Enterprise. This includes supporting both the strategic and tactical initiatives such as designing experiences for enterprise strategies as well as specific project implementations within the business units. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Responsible for creating, owning, and setting the vision and purpose of design throughout the organization. * Lead the design-thinking methodology throughout organization. * Assists with hiring and mentoring of the design leaders and other User Experience, User Interface and Design Research Designers. * Conceptualize and develop programs to promote positive customer experiences. * Accountable for establishing and running an ongoing set of collaborative initiatives to ensure the solutions developed for prioritized business problems are feasible to implement and subsequently implemented accurately. * Evolve the current set of design tools and methods and create standard process for applying human-centered design and design thinking for the enterprise. * Work with the Director of Customer Experience to assess incoming requests for design and manage resource assignments and scheduling to ensure the work is completed.Works with the Director of Customer Experience to collaborate with executives across business areas to advance the customer experience strategy. EDUCATION AND EXPERIENCE * Relevant combination of education and experience may be considered in lieu of degree. * Bachelor's Degree in Design, Human Factors, Interaction Design or related field required. Master's degree preferred. * Seven (7) years of experience in a related field required. QUALIFICATION * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES * Excellent oral and written communication skills. * Excellent presentation and facilitation skills. * Demonstrated leadership and project management abilities. * Ability to make competent, independent decisions. * Ability and proficiency in the use of computers and Company standard software specific to position. ADDITIONAL INFORMATION The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment. WORKING CONDITIONS: Work is performed in an office setting with no unusual hazards. The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria. Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $104,400 and $174,900. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.
To view the full job description, click here
