Position Type: Full-Time
Work Environment: On-site
Location: Clare Branch, Clare, MI 48617, USA
Job Details
Are you experienced with new accounts and lending? Do you have a passion for helping members achieve financial freedom? The Member Relationship Representative works with new and existing members, assisting with their financial goals. Members First Credit Union is looking for a Member Relationship Representative with at least one year of relatable experience. If this sounds like you, apply now to join our team!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Member Relationship Representative I
Employment Status: Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union in delivering on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help members succeed. This is accomplished by living out our core values in every service interaction.
Essential Duties
- Deliver on the Credit Union’s service promises in every member interaction.
- Develop and maintain an effective level of product knowledge.
- Identify members’ financial needs and recommend appropriate Credit Union solutions.
- Inform members of loan options available within Credit Union lending policies.
- Increase loan volume by cross-selling additional loan products based on member needs and credit reports.
- Open new accounts, IRA accounts, certificates of deposit, and various share accounts.
- Educate new and potential members on MFCU products and services to enhance financial wellness.
- Maintain a visible presence in the community by participating in business, chamber, and charitable events.
- Travel is required to various branch locations to cover staffing needs.
- Work in-branch/office Monday – Friday (8 a.m. to 5 p.m.), with Saturday coverage as needed and occasional events outside normal hours.
Duties and Responsibilities
The following statements describe the general nature and level of work performed in this position. Additional duties may be assigned to meet business needs.
- Create opportunities for expanded member relationships by identifying additional product needs.
- Process member transactions, including cash deposits, withdrawals, and checks.
- Operate and balance a cash drawer as needed.
- Handle inquiries on member accounts, statements, and transaction histories.
- Process check orders and issue Visa Gift and Travel Cards, as well as cashier’s checks and money orders.
- Remind delinquent members about overdue payments and offer solutions.
New Accounts Responsibilities
- Clearly explain Credit Union products and services to new members.
- Prepare and process new account documentation and initial share deposits.
- Assist with the new accounts auditing process to ensure accuracy and compliance.
- Prepare adverse action letters when accounts or services are denied.
- Stay knowledgeable about IRA laws and documentation requirements.
General Sales Expectations
- Use effective Sales Champion skills to deepen member relationships.
- Actively participate in Credit Union initiatives, promotions, and financial service goal achievements.
- Build and strengthen relationships with new and existing members.
- Assist with the onboarding process to welcome and engage new members.
Other Responsibilities
- Answer phones and handle member inquiries professionally and efficiently.
- Process incoming mail and electronic requests as needed.
- Attend educational training and workshops to enhance skills and knowledge.
- Perform additional duties as assigned by management.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Strive to exceed Credit Union, department, and personal goals.
- Be team-oriented, dependable, and highly organized.
- Maintain accuracy in work results and effectively manage multiple tasks.
- Keep colleagues and leadership informed about relevant matters.
- Present a professional image and uphold Credit Union values.
- Demonstrate flexibility and adaptability in a fast-paced environment.
- Possess strong verbal and written communication skills.
- Maintain knowledge of State and Federal regulations governing financial services.
- Exercise courtesy, tact, and diplomacy in member and team interactions.
Physical Requirements
- Ability to move or transport up to 25 pounds.
- Ability to remain stationary for 2-4 hours at a time.
Work Environment
- Maintain a clean and orderly workspace.
- Routinely clean and disinfect work areas, including teller stations and electronic equipment.
- Protect the confidentiality of member information by securing sensitive documents.
Education and Experience
- Minimum high school diploma or equivalent required.
- One to two years of related experience required.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to attain the Financial Counselor Certification (CCUFC) through CUNA within six months.
Qualifications
Education
- Required: High School or equivalent.
Experience
- Required: 1-2 years of related experience.
- Preferred: Experience as a New Accounts Representative or Lender.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
