The Collections Specialist will perform collection activity for accounts assigned. They will work effectively with the General/Facility, Sales Representative, and branch personnel by providing them status of collections. They will provide excellent customer service to both internal and external clients. Key Responsibilities: * Analyze and reconcile accounts monthly and resolve any outstanding issues * Manage and execute accounts collection process as approved by management including making phone calls or mailing letters * Escalate unresolved issues to team lead or collections manager as needed * Reports monthly to collections manager outstanding collection accounts and issues * Maintain detailed customer information on delinquent accounts including contact information * Meet or exceed objectives and collection goals * Analyze and maintain unapplied cash and credit balances with cash applications * Conduct customer research for unresolved accounts * Ability to excel in fast paced environment * Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances * Follow company polices, procedures and directives from supervisors/managers * Perform other duties and responsibilities as required or requested by management. Knowledge, Skills, Abilities and Competencies: * Associate's degree from two year College or technical school or equivalent combination of education and experience * 3-5 years experience in commercial collections, account receivable and customer service * Working knowledge of Microsoft Office-Outlook, Word and Excel * Knowledge of AS400 software system and Soft Pak * Excellent customer service and phone skills * Ability to resolve customer complains and questions * Ability to effectively communicate with others verbally and in writing * Close attention to detail and good organizational skills * Good interpersonal skills. Physical/Mental Demands: * Regularly required to sit and use hands and fingers. * Frequently required to talk, hear, stand and walk. * Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: * Work in indoor office environment 95% of the time. * Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
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