Job Details

Job Details

Field Service Dispatcher

Job Code Number

279194584

Job Description

22.00 to 24.00 per hour

Description
Schedules and coordinates Customer Service resources. Coordinates Customer Service activities with those of the Call Center and Customer Service Supervisor to ensure that all service requests are scheduled quickly to provide a competitive customer response. Identifies process improvements to increase efficiency, generate revenue, reduce costs, improve quality, and meet customer requirements.

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have basic computer skills and a working knowledge of Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint and Word).
Experience with SAP and Salesforce is a plus.

Education

Technical Associate's degree (A. A.) from an accredited two-year college or technical school plus 2 years of related experience or equivalent combination of education and related experience.
Prior customer service experience and customer contact via telephone.

Skills

Receives and processes internal and external service requests, including a scope of work review with the customer prior to scheduling to ensure both our client and the customer are prepared for the visit.
Reviews site requirements with the customer to ensure all relevant paperwork and training is handled proactively to ensure prompt site access.
Reviews requests to ensure the necessary parts and materials are sent to the worksite on-time to meet or exceed the customer's expectations. This includes reviewing the project with the assigned Technician to ensure any relevant special tools are also included.
Works with Spare Parts team to ensure all affected departments are aware of Customer Service parts needs to allow for proper planning thus allowing for a less reactive work environment.
Updates customer (requestor) and internal systems on any scheduling changes.
Dispatches Customer Service resources per customer requirements.
Contacts all customers after the Service visit to ensure their needs were met and to determine if there are any open issues that need to be addressed.
Maintains ownership until service request completion.
Works closely with Service Supervisor to ensure resources are utilized effectively.
Adheres to the Quality System and participates in continual improvement.

Organization Profile

Employer Name:

Address:

Address Line 2:

City:

State/Province/Region:

Zip/Postal Code:

Description:

Job Summary

Organization

TEC Group Inc

Location

Shelby Township, MI 48315

Job Code Number

279194584

Positions Available

Expiration Date

3/7/2025

O*NET Code

43-1011.00

O*NET Occupation

First-Line Supervisors of Office and Administrative Support Workers

Pay Range

Job Tools

Email to me
Provide Feedback
Print

+ Feedback about this page?

Job Code Number

Job Title

Body

Resumes
Documents

Do not attach resume

You do not have any resumes

You do not have any documents

Session Time out

Job Details

Field Service Dispatcher

Organization Profile

Job Summary

Job Tools