Position: Warranty Data Analyst
Location: Hybrid. Auburn Hills, MI.
The Warranty Data Analyst is responsible to support the Warranty Data Analysis server, a Unix based application. Server support functions will include annual license update, maintenance of user logs, routine maintenance of server space. The position will further support the integrity of the data derived from multiple sources that includes but is not limited to: warranty claim data submitted by and paid to dealers including Vehicle Warranty, Recalls, and Services Contracts; survey data submitted by customers; Dealer Issue Detection - Incident data submitted by dealers; and Repair Order data captured by Dealer Management Systems and Dealer Service Data Integration.
Qualifications:
Experience in analytics and reporting (minimum 2+ years).
Bachelor's degree in information technology field or mathematics.
Must be able to build presentations and deliver to groups.
Must be proficient in warranty systems and analytical tools.
Proficient in MS Office 365, SQL or other data query languages.
SAS, Unix, and PowerBI experience preferred or a plus.
Responsibilities to include:
Provide analysis in support of Key Performance indicators within the Technical Service Organization including the data extraction and analysis of claim data and key performance metrics.
Will highlight trends within warranty claim data that can be input into quality and service organizations to assist in diagnosing and updating service information to assist dealers. In addition, the position is responsible for data analysis related to service customer satisfaction, specifically Customer Satisfaction Index (CSI) and Fixed First Visit (FFV).
Assist in developing and optimizing new and existing data manipulation jobs for reporting.
Able to respond to requests for information and data from multiple groups.
Able to visually display data and findings, build presentations and deliver to management and other internal groups.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
