Summary /Objective
This sales role ensures that Integrity Fab & Machine meet and exceed our customer commitments through the efficient management of the order process, effective communication and information, and the prompt resolution of customer issues. The ability to interface with customers on a professional and technical level is critical.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Effectively manage large amounts of incoming calls, emails, and faxes.
- Listen and respond to customers’ needs and concerns promptly and professionally.
- Provide information about products and services.
- Review or make changes to customer accounts.
- Provide appropriate solutions and alternatives with appropriate follow up to ensure resolution.
- Work with Quality Manager to ensure complaint or return was handled in a timely manner and root cause and resolution was determined.
- Build sustainable relationships of trust through open and interactive communication.
- Keep records of customer interactions and transactions within the CRM system.
- Meet personal/team sales targets.
- Strong blueprint reading skills. Interpolate customer drawing and determine tolerances and requirements.
- Ability to use various CAD software and viewers to detail and dimension customer drawings to obtain information to generate a quote.
- Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates. Resolves discrepancies by collecting and analyzing information.
- Review material and labor requirements, to decide whether it is more cost-effective to produce or purchase components.
- Follows up on open quotes and uses that information to improve capture rate and maximize gross margin.
- Reports all relevant information to the Estimating Manager and Outside Sales Staff.
- Champion and grow customer accounts.
- Assists with establishing, maintaining, and developing business and social relationships with customers and vendors in order to enhance the potential for achieving maximum profitability and growth.
- Notifies the appropriate IFABM personnel of situations that are beyond the scope of the Estimating and Inside Sales responsibility level.
- Must have the ability to multitask, set and shift priorities as business dictates, while balancing the need to work quickly to meet deadlines without sacrificing quality standards. Painstaking attention to detail is essential.
- Confers with the Inside Sales Director, and other staff regarding manufacturing capabilities, production schedules, and other considerations to facilitate the design process.
- May assist with the development of cost projections and the establishment of departmental goals and objectives.
- Will perform all other job duties as assigned.
Work Environment/Physical Demands
This job operates in a manufacturing shop environment. Exposure to noise, chemicals, and materials consistent with a manufacturing environment is constant. This is a physically demanding position; maintaining the physical strength to lift materials up to 50 pounds, endure prolonged standing, dexterity, and stamina is necessary.
Position Type/Expected Hours of Work
This is a full-time position. This position is assigned to a day shift. Additional work may be required as job duties demand.
Skills, Abilities, and Competencies
- Superior customer service and follow-up
- Multitask and shift priorities as necessary
- Adherence to quality and safety standards
- Ethical conduct
- Communication proficiency
- Clear understanding of being a productive team member
- Reliability
Required Education and Experience
- Two-year degree in business, industrial technologies, engineering, or technical field. Knowledge of customer service principles and practices. Knowledge of relevant computer applications and CAD software experience is essential.
- Must have the ability to work with a multitude of employees with varying abilities, skill levels and experience.
- Knowledge of welding, machining and manufacturing symbols and processes is essential.
- Good planning, organization and follow-up skills required. Must be able to communicate internally and externally with broad and diverse groups.
- Team Player mentality across a multitude of cross-functional levels within an employee-driven work environment. Willingly assist vendors. Customers and co-workers to achieve maximum service levels, profitability and growth.
Preferred Education and Experience
- BS in mechanical, industrial, manufacturing engineering or Business management.
- Product knowledge in tool and die components.
