Description
The Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, ordering shop supplies according to procedures, and consulting with insurance companies.
Pay: $50,000-$70,000/year. (based on experience, skill set, etc.) + Service Counter Incentive Program
Shift: 9:00 p.m. - 5:30 a.m. (Monday - Friday)
Essential Duties and Responsibilities
Process all shop repair orders by scheduling & assigning work to shop Associates.
Document and diagnose necessary repairs by taking photographs.
Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
Complete invoicing and collecting procedures in a timely manner.
All other duties as assigned.
Competencies:
Priority Setting
Customer Service
Technical Skills
Minimum Qualifications:
High school diploma or equivalent.
Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
Valid driver's license required; CDL recommended, but not required (or ability to obtain, if interested.)
Dependable and reliable attendance required.
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disabilityQualifications
Behaviors
Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
Motivations
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Self-Starter - Inspired to perform without outside help
Education
Associates of Diesel Technology (preferred)
High School or GED of General (required)
Experience
2 years: Service Writer / Service Advisor (preferred)
Licenses & Certifications
CDL (preferred)
DL (required)
Skills
Writing Skills (preferred)
Time Management (preferred)
Sales Skills (preferred)
Phone Skills (preferred)
Computer Skills (preferred)
Communication Skills (preferred)
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities
