The Liaison will work to identify patients proactively and close to real-time to identify pharmacy of choice and educate patients. The liaison will be expected to work onsite within the assigned clinic area(s) a minimum of 2 days per week.
Core functions:
- Perform pharmacy insurance benefits investigation work to identify pharmacy network restriction(s).
- Utilize reports for prescriptions filled at outside pharmacies to identify patients with pharmacy choice.
- Collaborate with clinic staff to connect patients to their pharmacy of choice. This naturally occurs at time of prescription renewal, prior authorization renewal, insurance change or clinic visit.
- Communicate with patients, clinic staff, and specialty pharmacy staff to ensure smooth transition to patient's selected pharmacy.
- Serve as resource for all specialty pharmacy-related inquiries from patients and clinic staff, assisting in coordination and connection to subject matter experts when needs arise.
- Minimum of one (1) year of experience in a pharmacy or medical office setting with background in insurance benefits and knowledge of specialty pharmacy medications.
- Excellent interpersonal skills; specifically written and verbal communication skills as well as demonstrated ability to build rapport with colleagues.
- Competency with Microsoft Office applications including Word, Excel, and PowerPoint
- Proven ability to effectively work with multiple stakeholders in a high-paced, dynamic environment.
Ideal candidate will be patient-centered, self-motivated, adaptable to change, innovative, and willing to take on tasks/responsibilities with autonomy as we are a growing program, and the working environment will continue to change.
Interested candidates should submit a letter of interest and resume.
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Although the Posting End Date may indicate otherwise, this job may be filled and closed any time after a posting duration of seven calendar days.
The University of Michigan is an equal opportunity/affirmative action employer.
