The Michigan Medicine Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic and prosthetic services for adults and children. The 30,000 square foot facility is located at 2850 S. industrial Hwy, Ann Arbor, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.
- Greet patient at check-in and check-out.
- Accurately and efficiently schedule patient appointments utilizing two EMR systems (MiChart & OPIE) after determining appropriate sub-specialty based on prescription details.
- Respond to urgent appointment requests/walk-ins.
- Initiate and respond to telephone encounters in Cadence and OPIE messages in a timely manner to ensure optimal patient care.
- Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports as necessary.
- Review patient ?No Show List? performs appropriate patient outreach/follow-up, including ?No Show Letters.?
- Participates with leadership team to ensure effective clinical operations.
- Provides in-service training and onboarding for new clerical staff.
- Promotes and facilitates positive communication with the entire healthcare team.
- Leads team huddles.
- Provides support, education, and guidance to patients throughout the continuum of care.
- Proactively builds relationships with patients by regular contact with them to assist in identifying barriers of care.
- Assist patients navigating through the complex logistics of the health system.
- Identify and recommend appropriate resources.
- Provide interpretation and instructions for policies, procedures, and practices.
- Manage incoming documentation, to include detailed prescriptions and other documentation.
- Assist with coverage as needed at UH and BCSC.
- High School Diploma or GED.
- Intermediate level: 3-4 years? experience.
- Knowledge of basic medical terminology.
- Prior experience performing complex scheduling.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal, and information technology skills.
- Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
- Demonstrated excellent attendance.
- Extensive knowledge of Microsoft Outlook.
- Proficient in identifying problems, seeking and implementing solutions.
- Some college education
- Outstanding customer service skills with 3-4 years? experience in a health care setting, scheduling patient appointments.
- Knowledge of patient scheduling systems, Cadence (MiChart) or Epic software is preferred.
- Knowledgeable of medical terminology, preferably in the field of Physical Medicine, Orthotics and Prosthetics.
- Familiarity with obtaining medical records or professional medical billing.
- Patient account and/or insurance verification experience.
- Strong organizational skills
- Strong leadership skills
This will be a Full-Time (Non-Exempt), 40 hours per week; 8:00am ? 5:00pm, Monday ? Friday schedule.
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
