Essential Duties/Responsibilities: • Supervise, coordinate, train, discipline and evaluate Registrar's Office staff and provide back-up support when necessary. • Advise staff, update office procedures, and create documentation to ensure consistent, equitable processing. • Provide training and Banner support to campus community. • Manage Registrar Office related processes such as graduation, total withdrawals, schedule adjustments, transcripts, verification, etc. Evaluate current practices and procedures to find efficiencies and work on special projects to execute. • Create and maintain documentation outlining pertinent information and processing instructions. • Oversee International Baccalaureate, Advanced Placement, Articulated Credit, and CLEP credit entry and record retention processes. • Create, test, implement and troubleshoot technical processes pertaining to the Banner system, Banner workflows and office website maintenance. Collaborate with programmers to develop necessary reports and improve processes utilized campus-wide. • Collaborate with Academic Affairs to review and implement curriculum. • Serve as a Registrar’s Office representative on various committees. • Maintain an in-depth knowledge of applicable university, state, and federal policies and compliance regulations. • Serve as a liaison to faculty, staff, students, other offices, and off-campus constituents. • Serve as a certifying official of Ferris State for NCAA eligibility and as one of the University employees who are authorized to contact the NCAA. • Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff, and community members. • Collaborate with campus partners, course building requests, ensure compliance to matrix, and develop and maintain course scheduling training materials. • Coordinate record restoration, assessment for prior learning credit, school code creation, study away credit, processing subpoenas, and other banner functions. • Oversee special projects for Registrar Office systems, processes, and policies. • Review curriculum & consult with University Curriculum Committees to facilitate proper implementation across Banner, catalog, and assessment software's. • Train appropriate campus personnel in Banner Student, faculty & advisor self-serve, action item processing, Banner Workflow, and various registration and course scheduling functions. • Support, promote, and develop University student enrollment and retention initiatives. • Perform any other duties assigned within the