Title: PC Support Technician
ID: req5321
Type: Full Time
Function: Information Systems
Division: PT - Rings, Liners and VSG - Rings & Liners
Location: Sparta, MI, United States
DUTIES AND RESPONSIBILITIES:
Works closely with the Client Service Desk (CSD) to ensure that problems notified to them are dealt with in a timely and effective manner. Meet the SLA targets associated with the problems notified to them through the CSD. Accurately record problem resolution in the appropriate tools used by the CSD. Ensure that accurate and complete server backups are complete to approved schedules. Ensure that appropriate tape rotations to the offsite storage are completed and to maintain the appropriate backup logs and tape movement records. Complete software upgrades, on demand or scheduled, using pre-pared packages or approved, licensed software. Ensure that all software deployed in their site(s) is licensed by means of an annual audit and to document same. Maintain an accurate and complete inventory of all software licenses at their site(s). Maintain an accurate and complete inventory of all hardware assets at their site(s). Maintain site documentation requirements including, but not limited to, an accurate list of static TCP/IP addresses, DHCP scopes, site cabling and switch patching and any additions as reasonably required by Infrastructure management. Answer any reasonable user query and problem and escalate as necessary and also to retain ownership of such problems to ensure a satisfactory conclusion. Install and maintain PC's in accordance with pre-determined standards including any local customization as required.Support and assist with voice communications equipment. Assist with disaster recovery tests and invocations, record results and assist with maintaining the disaster recovery plans. Ensure that up to date and authorized anti-virus software and DAT files are installed on ALL PC's. Uphold all Federal Mogul's policies a described in the Information Protection Manual, IT standards and White Papers. Provide users with basic training and communication on IS policies and procedures. Subject to the proper approval, to place orders for all IS related hardware and software as required by the site(s) and to ensure that all resulting invoices are correct. Ensure that all faults to hardware are dealt with in a timely and effective manner and to report any failure of hardware maintenance suppliers to management. Work with Infrastructure and other IS staff to ensure that Sarbanes-Oxley requirements are met for their site(s). Work with Infrastructure and other IS staff to ensure that Internal/External audit requirements are met for their site(s). Ensure that infrastructure budgets for the site(s) are controlled. Ensure that defined Infrastructure standards are implemented in a consistent way across their site(s). Ensures compliance with all EHSMS policies and procedures. Instructs on safe work practices and promotes safety consciousness while practicing safety procedures, enforcing policy regarding safety and making recommendations when needed.Sees that company policies and programs are effectively made known; cooperates and assists in the development of effective communications. Promotes a positive employer-employee relation.Maintains departmental efficiency regarding timeliness and quality of reports and procedural requirements. Maintains inter-departmental relationships of such a caliber as to promote confidence, integrity and cooperation. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must have the ability to maneuver around plant machinery, work near moving mechanical parts and work in an environment with varying temperatures. The noise level in the work environment is usually loud. Each employee has the authority to initiate action to prevent the occurrence of non-conformities relating to the product, process and quality system and has the authority to stop further work on non-conforming suspect product until the deficiency or conditions have been corrected. All employees will abide by their location's EH&S policy endorsed by the local management, comply with the legal and other requirements and operational controls established under its EHSMS, work toward achieving established objectives and targets, and conform to procedures consistent with the ISO 14001 and OHSAS 18001 standard. All employees will also understand all of the environmental aspects of his/her job. An employee should report, and if necessary stop, any activity that does not conform to the policy or may injure himself/herself. C... For full info follow application link.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
