The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers.
Location: This is a remote/work from home opportunity. The ideal candidate can be located in Ann Arbor or Detroit, Michigan and surrounding areas.
About the Role:
In this opportunity as an Academic Account Manager you will:
Act as high performing account manager to secure long-term, Westlaw and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools
Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base.
Demonstrate exceptional presentation skills to maximize front-end client relationships
Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments
Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, Practice Solutions, Print, and other software solutions, as well as the legal profession and the academic and law school industry
Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions
Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results
Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
Provide consistent and accurate reporting
Demonstrates to work independently and collaboratively
Key Skills, Knowledge and Abilities:
Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference.
Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students
Proven revenue retention success against target along with excellent account management and territory management skills
Possesses strong ability to provide customers with high-impact training to exceed their needs
Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion
Ability to identify problem areas, trends, and opportunities and recommend action to management
Competence to effectively lead and manage a team of Student Brand Ambassadors
Leadership qualities including self-motivation, resilience, positive attitude, and a team player
Ability to adapt and work in a fast paced environment that changes often
Ability to master and communicate benefits of Thomson Reuters products and services to maximize value to customers
Exhibits a strong knowledge of, or willingness to master, law school products such as Westlaw Precision, print and media programs, workflow solutions, the law school market and the legal profession
About You:
You're a fit for the role if you have:
JD required
Prior legal experience preferred
Strong communication and presentation skills.
Customer service orientation and experience
Proficient in MS Office and Social Media
Ability to travel to training sessions, meetings and to law school locations as needed - 50% travel may be required
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our... For full info follow application link.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
