Job Description The Senior School Operations Support Specialist is responsible for supporting the overall efficiency and project management of key deliverables to schools including, but not limited to, system set up and maintenance, catalog implementation, and semester and year end deliverables. The Senior School Operations Support Specialist is responsible for supporting the overall efficiency and project management of key deliverables to schools including, but not limited to, system set up and maintenance, catalog implementation, and semester and year end deliverables. The person in this position will coordinate and monitor tasks related to team project goals while ensuring the team delivers the best customer experience. The associate will also collaborate with the leadership team to improve operational strategies, identify opportunities to improve the school operational experience, and set goals to drive results on increasing operational efficiency. Senior Support Operations focuses on processes and teams including: general office administration and clerical support; reception/telephone/switchboard; mailroom & filing support. High School diploma or GED, Associate's degree, or professional certificate, 5+ years of experience This position requires excellent communication, customer service, and leadership skills. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * Develop and manage relationships with Partner Solutions, Stride corporate teams, such as Product, Curriculum, Warehouse Operations, and others. * Create training and tutorials for school-based systems. * Manage projects and programs to ensure milestones are achieved on time and to completion. * Proactively identify opportunities for improvement, provide recommendations and support the implementation. * Support strategies to improve team outputs that will improve school experience on platforms. Supervisory Responsibilities:None MINIMUM REQUIRED QUALIFICATIONS: * Great organizational and time management skills * Strong technology skills * Experience using search engines (internet) for research projects * Experience using a student information system and/or other type of database * Strong written and verbal communication skills * Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency. * Ability to travel 5% of the time * Ability to clear required background check * High School diploma required Certificates and Licenses: None required. DESIRED QUALIFICATIONS: * Associate's degree * Professional mentorship experience * Project management experience * Smartsheet project management software proficiency * Intermediate Excel skills * Experience supporting Stride Powered Schools WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This is a home-based position Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. * We anticipate the hourly range to be $18.66 to $27.99/hour. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
