Location: Romulus MI, (Detroit Airport)
Shift: 3rd; 8:00pm-6:00am (Sunday-Wednesday)
The Janitorial Program Manager will report directly to the site director. As a manager, you will oversee the housekeeping vendor contract for a specific site (airport, corporate headquarters, and/or other facilities) to ensure the vendor is cleaning facilities to meet client satisfaction. Program deliverables and activities will be aligned in accordance with the mission and goals of the organization.
Essential Duties & Responsibilities
Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of Janitorial services
Managing work order management software capabilities for program reporting
Detailed knowledge of site Managed Service Agreement (MSA), Scope of Work (SOW) and Key Performance Indicators (KPI)
Regularly conduct audits on all services provided to ensure performance measures are being maintained
Leading daily, weekly and monthly governance meetings focused on driving and reporting on Janitorial service performance
Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions on services
Implementing and managing changes and interventions to ensure project goals are achieved
Producing accurate and timely reporting of program status throughout its life cycle.
Analyzing program risks
Ensuring an adequate supply of consumables/materials and service for the proper operation of services through PO process support
Measurable Objectives
Safety Compliance
KPI Compliance
Client Customer Satisfaction Survey
Multiple Training Programs
Understanding of Environmental Health & Safety
OSHA, State, and Local Regulatory Compliance
HAZMAT (Hazardous Material) Compliance
Commodity Resource Management
Environmental Compliance Initiatives
ISO Compliance
Environmental Emergency Response
Ensure 100% Employee Safety Training Compliance
Perform Timely Safety Incident Reporting and Monitoring
Maintain "0" Recordable and Lost Work Day Case Injuries
Utilize Pre-Task Planning Methods Personnel Management
Coordinate Employee PTO/Vacation Scheduling and Coverage
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
