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Positions Location: Lansing, MI
General Purpose of Job:
To assist in the preparation and delivery of retail services to meet the needs of all Sparrow retail locations while delivering high quality, personable customer service to all customers.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Assists in the preparation, sale and distribution of food items at all retail areas serviced by Food and Nutrition Services.
- Stocks, sorts and puts away food, disposables, dishes, utensils and other items and supplies used by the department.
- Performs accurate cash handling functions as assigned.
- Ensures accurate charging for all items, from all customers for every transaction.
- Cleans and sanitizes equipment, work and storage areas. Washes dishes, pots, pans and carts. Disposes of trash, refuse and recycling.
- Adheres to prescribed safety practices and procedures.
- Communicates with customers and co-workers as appropriate to their job assignments while exhibiting high customer service standards.
- Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
- Maintains hospital standards by participating in in-services, committees, continuing education programs, etc.
- Demonstrate and encourage exceptional customer service.
- Adheres to the established dress code and standards for personal appearance and hygiene.
| General Requirements |
• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. |
| Work Experience |
• Previous retail food service. Preferred. • Previous cash handling experience. Preferred. |
| Education |
• High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program. • ServSafe Certification. Preferred. |
| Specialized Knowledge and Skills |
• Demonstrated high standard of customer service skills, self-motivation, problem solving and time management. • Demonstrated advocacy of Food and Nutrition Services and the Health System. • Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors and customers. • Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision. • Demonstrated written, verbal and communication skills. • Demonstrated knowledge and flexibility in varied aspects of food service. • Proactive approach to problem solving. • Willingness to take ownership of projects and assignments. • Ability to maintain composure when busy and during times of increased stress. • Attention to detail. • Demonstrated ability to listen, take direction and respond productively to constructive criticism. |
*This is a generic posting for all positions in Food and Nutrition Retail.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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