Position Type: Full-Time
Work Environment: On-site
Location: Gladwin Branch, Gladwin, MI 48624, USA
Job Details
Do you have a passion for helping members achieve financial freedom? Do you have experience with new accounts and lending? Would you find joy in working with new and existing members at our Gladwin branch, assisting with their financial goals? Members First Credit Union is seeking a Member Relationship Representative with at least one year of relatable experience. Apply now and join us in our mission of encouraging a better tomorrow!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Member Relationship Representative I
Employment Status: Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact with both internal and external members.
Essential Duties
- Deliver on the Credit Union’s promises in every service situation.
- Develop and maintain an effective level of product knowledge.
- Identify members’ financial needs and recommend appropriate Credit Union solutions.
- Inform members of available loans within the Credit Union’s Lending Policies.
- Increase loan volume by cross-selling additional loan products based on member needs and credit reports.
- Open new accounts, IRAs, certificates of deposit, and other share and sub-accounts.
- Educate new and potential members about Credit Union products and services.
- Be a visible presence in the local community, promoting the Credit Union and gaining leads through business, community, chamber, and charitable activities.
- Travel to various branch locations to cover staffing shortages.
- Work Monday through Friday, 8 a.m. to 5 p.m., with Saturday coverage as needed and occasional meetings/trainings outside of normal hours.
Duties and Responsibilities
The following statements describe the general nature and level of work performed in this position. Additional duties may be assigned to meet business needs.
- Create opportunities for expanded member relationships by recommending additional products and services.
- Process cash and check transactions, including deposits, withdrawals, and loan payments.
- Operate and balance a cash drawer as needed.
- Handle inquiries on member accounts, statements, and transaction histories.
- Process check orders.
- Sell Visa Gift and Travel Cards, and cashier’s checks/money orders.
- Collect fees as required for services.
- Remind delinquent members of due payments.
New Accounts
- Explain products and services to members.
- Prepare and process documentation for new accounts and share deposits.
- Assist with the new accounts auditing process.
- Prepare adverse action letters for denied products.
- Maintain knowledge of IRA laws and paperwork.
General Sales Expectations
- Successfully use Sales Champion skills and behaviors.
- Actively participate in Credit Union initiatives and promotions, achieving financial service goals.
- Build relationships with current and new members by offering products and services that fulfill their financial needs.
- Assist with onboarding new members to build long-term relationships.
Other Responsibilities
- Answer phones and handle member inquiries.
- Process mail as required.
- Attend educational functions as needed.
- Perform other duties as assigned.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Strive to exceed Credit Union, department, and personal goals.
- Be team-oriented, dependable, and highly organized.
- Produce accurate work results.
- Maintain open communication and keep others informed.
- Present a professional image.
- Maintain a thorough understanding of Credit Union philosophy, products, and services.
- Demonstrate flexibility and adaptability.
- Communicate clearly and concisely with members and staff.
- Understand State and Federal laws governing account opening, servicing, and lending processes.
- Exhibit courtesy, tact, and diplomacy in all interactions.
Physical Requirements
- Ability to move or transport up to 25 pounds.
- Ability to remain stationary for 2-4 hours at a time.
Work Environment
- Maintain a neat and orderly work area.
- Routinely clean and disinfect workspaces (e.g., teller stations, desks, phones, and electronic equipment).
- Protect confidentiality by securing sensitive materials when away from the workstation.
Education and Experience
- High school diploma or equivalent required.
- Minimum 1-2 years of related experience.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months.
Qualifications
Education
- Required: High School or equivalent.
Experience
- Required: 1-2 years of related experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
