We provide night-shift (12 hour 4 on/4 off) remote support to our valued Dematic Customers on production systems.
Often times, we do travel for support and training purposes.
What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $82,875 - $121,550 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:What will you do in this role:
Our team participates in the support of semi-complex systems that integrate hardware and software
Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up
Participates in recommending ideas related to efficiency improvement, cost reduction, and improvement in customer happiness
Provides troubleshooting expertise to Dematic's customers
Travel between 20-30% to different customer locations, which may include weekends and overtime
What We are Looking For:
Bachelor's Degree
Experience with Dematic Walmart installs
Being willing to work nights and on-call coverage is a must!
We need you to have proven experience in a related field providing customer service support - customer happiness is key!
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware troubleshooting
Siemens and Modicon PLC experience a plus
Electrical troubleshooting experience
Strong customer service mentality
Ability to work in a team environment
Strong verbal communication skills over the phone
Ability to work independently
#LI-DH1 #inpost
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
