Department Summary
Do you have what it takes to manage the repairs and maintenance of the second largest fleet in the state of Michigan? Your expertise will help keep the power on by allowing our field operations to work safely and efficiently with well-maintained equipment. Our Fleet department is responsible for repairing and maintaining a diverse fleet from large bucket trucks to generators, backhoes, hybrids, and alternative fuel vehicles. When our customers need us most during storms and power outages, downed power lines and gas emergencies, they can Count On Us to be at our best!
Job Description/Responsibilities
The Technical Specialist II will be responsible for all activities that are involved in the daily operation of our maintenance garages and will facilitate the safe, reliable, compliant and cost effective management of our fleet.
This position will be responsible for:
- Managing the daily schedules of mechanics
- Providing technical instruction as needed
- Assisting with decisions on specific repairs
- Working with vendors
- Client interaction and various administrative tasks such as invoicing
It is critical that the fleet technical specialist ensure that company policies, processes and procedures are followed (Such as: OSHA and DOT) and promotes a safe working environment at all times and places.
Requirements/Qualification
- High School Diploma or GED is required.
- A college degree in an automotive related field preferred or 3 or more years of related experience may be considered.
- Highly proficient in Microsoft Office (Word, Excel, PowerPoint, & Outlook).
- Strong ability to work well with others and motivate people.
- Must be customer focused and demonstrate experience providing positive customer service
- Will regularly perform clerical functions such as: phone calls, filing, maintaining logs & spreadsheets and other administrative support duties. The successful candidate must be comfortable working on a computer throughout their workday. This position will not be performing repairs, rather directing and managing repairs.
- Knowledge in SAP (preferred).
- Some travel required to other garage locations.
Essential Functions:
Performs technical support functions and more complex tasks including establishing workload and organizing and conducting assignments according to deadlines. Sets up tech support systems including record maintenance, data submission, and project management. Provides backup department support. Prepares reports, and tech support material as directed from time to time. Maintains confidentiality. Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support. Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc. Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters. Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement. Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public. Participates as an active technical support team member by contributing to program development and organization planning.
