Position Type: Full-Time
Work Environment: Hybrid (minimum 3 days in-branch office with advance weekly schedule)
Location: Wackerly Branch, Midland, MI 48640, USA
Job Details
Do you find joy in helping members with their home-buying journey? Do you thrive in a fast-paced, collaborative environment? Members First Credit Union is looking for a Mortgage Loan Officer with at least one year of experience to join our team in Midland. This role offers hybrid potential to support your work-life balance. Apply today and join us in our mission of creating a better tomorrow!
We will empower you to be the best version of yourself while helping you maintain a positive work-life balance. We believe in purpose, belonging, and joy; when our people find this in their work and the people they work with, amazing things happen. We encourage a better tomorrow by being trustworthy, caring, and enthusiastic. Come join our community!
Position: Mortgage Loan Officer I
Employment Status: Non-Exempt
Reports to: Real Estate Lending Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
Essential Duties
- Maintain an active NMLS Number.
- Educate members about different mortgage loan options at Members First Credit Union.
- Maintain up-to-date product knowledge and complete industry-required continuing education.
- Assist other MLOs in preparing borrower interviews and ensuring loan applications are fully complete.
- Interview members, receive, and submit loan applications to the processing team while ensuring compliance with Federal, State, and Credit Union Lending Policies, Regulations, and Guidelines.
- Deliver or assist with Initial Disclosure Packages and Closing Disclosures to member borrowers.
- Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
- Submit loan requests for approval or denial based on lending guidelines and prepare necessary documentation.
- Travel to MFCU branch locations to conduct loan interviews as needed.
- Meet and maintain all necessary loan origination production standards as established by management.
- Participate in external events such as realtor and builder associations to develop business and foster relationships.
Duties and Responsibilities
The following statements describe the general nature and level of work performed in this position. Additional duties may be assigned to meet business needs.
- Deliver on the Credit Union’s Service Promises in every service situation.
- Provide professional and courteous member service while fostering a welcoming atmosphere.
- Report any violations or errors to Credit Union Leadership.
- Increase loan volume by cross-selling additional loan products based on member credit reports.
- Be visible in the local community to promote the Credit Union through participation in business, community, and charitable activities.
- Access credit reporting systems, review reports, and compare data against loan applications.
- Prepare and review all loan documents for errors or omissions.
- Secure necessary documents such as proof of income and insurance on collateral.
Sales
- Demonstrate effective selling skills and behaviors.
- Meet or exceed sales referral and annual production goals.
- Participate in sales and loan origination development coaching sessions.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Strive to exceed Credit Union, department, and personal goals.
- Exhibit excellent written and verbal communication skills.
- Maintain a thorough understanding of the Credit Union’s mortgage products and services.
- Possess knowledge of State and Federal laws governing the mortgage lending process.
- Work effectively as part of a team and independently to accomplish department tasks.
- Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple tasks.
- Flexibility to handle changing work hours and locations as needed.
- Exhibit courtesy, tact, and diplomacy in all interactions.
Physical Requirements
- Ability to move or transport items up to 25 pounds.
- Ability to remain stationary for long periods.
Work Environment
- Maintain a neat and orderly work area.
- Routinely clean and disinfect work areas, including teller stations, desk surfaces, and phones.
- Protect confidentiality by securing sensitive materials when away from the workstation.
Education and Experience
- Active/Valid NMLS ID or ability to obtain one upon hire or job transfer into this role.
- One to three years of related experience.
- A two-year college degree or completion of specialized certification or training.
- Working knowledge of loan processing and credit analysis.
- Knowledge of the secondary market and experience with first and second mortgage and other residential real estate lending.
- Proficiency in Microsoft Word, Excel, and Outlook, along with experience using mortgage software such as Desktop Underwriter/FNMA, Loan Product Advisor/FHLMC, and Rural Development - USDA-GUS.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
