Job Details

Gillespie Group is seeking a Full-Time Leasing Specialist to join our GG family for our Downtown and East Lansing area apartment communities! Our ideal team member is self-motivated, customer service focused, and a team player.

CORE VALUES:

• Positive Team Player
• Creative Solution Oriented
• Industrious
• Knowledgeable
• Trustworthy

RESPONSIBILITIES & PROJECTS:

• Effectively show the community, model or available apartments to prospective residents.
• Apply product knowledge to customer needs by communicating the features and benefits with the ability to successfully close a sale.
• Application screening and qualification, generating lease documents and effective resident communications.
• Maintain product knowledge of assigned property and major competition rates through site visits, online and telephone surveys.
• Oversee and follow property renewal program and maximize resident renewal conversions.
• Work collaboratively as part of a team to accomplish property goals.
• Excellent customer service skills through multi-facets of communication, including written, virtual, telephone, in-person and email.
• Clear and consistent communication between the leasing office team and service team.
• Contribute to cleanliness and curb appeal of the community on a continual basis. Prepare and distribute resident communications.
• Monitor advertising effectiveness.
• Assist the property manager with the day-to-day operations of the community.
• Ability to address concerns and solve problems in a professional and productive manner.
• Abide by all local, state and federal Fair Housing guidelines.

QUALIFICATIONS:

• High school diploma or equivalent
• Prior customer service experience.
• Maintain a professional appearance and positive attitude.
• Excellent written and verbal communication skills.
• Prior leasing experience preferred but not required.
• Knowledge of Microsoft Office and Outlook.
• Understanding of sales and marketing concepts.