Position Type: Full-Time
Work Environment: On-site
Location: Gladwin Branch, Gladwin, MI 48624, USA
Job Details
Do you find joy and purpose in providing exceptional member service? Would you enjoy helping members achieve financial wellness? Are you a highly motivated individual who thrives in fast-paced environments? Members First Credit Union is seeking an enthusiastic Member Service Representative (Teller) to build and maintain relationships with members. Come be part of a growing credit union that has a positive impact on the communities we serve!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!
Position: Member Service Representative
Employment Status: Non-Exempt
Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.
Core Values
- Deliver on the Credit Union’s Promises in every service situation.
- Develop and maintain an effective level of product knowledge.
- Identify members’ financial needs and recommend appropriate Credit Union solutions.
- Maintain, operate, and balance a cash drawer daily.
Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required for this position. Other duties may be assigned to meet business needs.
- Create opportunities for expanded member relationships by determining the needs for additional products and services and recommending appropriate Credit Union solutions.
- Remind delinquent members that their payments are due.
- Maintain Sales and Service Performance Expectations.
- Process member’s cash and check transactions, including deposits, withdrawals, check cashing, and loan payments.
- Handle inquiries on member’s accounts, statements, and histories.
- Process check orders as needed.
- Sell Visa Gift and Travel Cards and cashier’s checks/money orders.
- Collect any fees as required for services.
- Answer phones and handle inquiries.
- Process mail as needed.
- Assist other departments with clerical duties as required.
General Sales Expectations
- Successfully use effective Sales Champion skills and behaviors.
- Build relationships with current and new members. Offer products and services that will help improve their financial well-being.
- Assist with the onboarding process that continues to build relationships with new members.
- Make sure members are being fully served.
Other Responsibilities
- Attend educational functions as required.
- Perform other duties that may be assigned from time to time.
Qualifications and Expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.
- Strive to exceed Credit Union, department, and personal goals.
- Be team-oriented, dependable, and highly organized.
- Produce accurate work results.
- Readily keep others adequately informed.
- Present a professional image.
- Maintain a high level of knowledge about Credit Union philosophy, products, and services.
- Demonstrate courtesy, tact, and diplomacy in all interactions.
Physical Requirements
- Ability to move or transport up to 25 pounds.
- Able to remain stationary for 2-4 hours at a time.
Work Environment
- Must maintain a neat and orderly work area.
- Routinely clean and disinfect work areas (i.e., teller stations, desk surfaces, phones, electronic equipment).
- Protect the confidentiality of Credit Union staff and members by locking doors or removing items from desk/workstation when away.
Education and Experience
- Minimum high school graduate or equivalent.
- Ability to operate a 10-key calculator and a typewriter.
- Six months previous cash handling experience.
- Experience operating a personal computer.
- Ability to communicate with members and other staff – clearly and concisely.
- Good working knowledge of all Credit Union products and services.
- Skills in Microsoft Word, Excel, and Outlook.
Education and experience requirements may be waived for Co-Op students.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
