Description
SysOps Engineer
Location: Remote, USA
Employment Type: Full-Time
Compensation: $88,000.00 - $110,000.00 (Range applies to US candidates only) + Benefits/Variable Com/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
OneStream Software is a hyper-growth SaaS company focused on financial and operational data analytics for the largest companies in the world. OneStream host the software on the Microsoft Azure cloud in many regions around the world using a variety of Azure technologies. This position focuses on the operations of our customer environments including but not limited to provisioning, maintaining, performance monitoring/management, and disaster recovery. In addition to normal environment management, this role is an escalation point for customer support requests. The role will expect to prioritize uptime, security, and performance of the customers' environment over all other activities. The role must be able to work well individually as well as part of a team to ensure tasks are managed in the most efficient manner enabling seamless integration of operations throughout various locations and time zones. A blended passion for technology, knowledge growth, collaboration, and customer success are what makes a person successful in this role.
Primary Duties and Responsibilities
Customer environment implementation and software configuration.
Perform environment updates and software upgrades.
Provide excellent customer service and support.
Monitor customer environments through Azure alerts and Operations Management Suite.
Identify opportunities for automation and process improvement.
Troubleshoot production issues and perform on-call duties.
Secondary responsibilities:
Participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Architect, design and implement solutions with Azure Resource Manager (ARM).
Update technical documentation, workflows, and knowledge-based articles.
Identify opportunities for security and improvement.
Implement changes for compliance certification as needed.
Support internal infrastructure projects as needed.
Required Education and Experience
BS/BA in Computer Science, Engineering, or related field.
AZ900 highly desired, or actively working towards Azure certification.
2+ years network engineering and infrastructure experience.
Proven experience as help desk technician or similar customer service role.
Experience with any of the following technologies, tools, and concepts:
Microsoft Azure or Amazon Web Services (AWS) preferred but not required.
Microsoft Windows 10, Windows Server 2012 R2/2016, IIS, Microsoft SQL Server, Active Directory.
Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, JSON or ARM Templates.
Identity management using Azure AD, Okta, OpenID Connect, SAML.
Working knowledge of various cryptographic algorithms and protocols (IPSec, TLS, SSH, AES).
Network and application security device configuration and management (Cisco, Barracuda, Palo Alto, SonicWall).
Preferred Education and Experience
Experience working for a cloud service provider (CSP) or managed service provider (MSP).
Identity management using Azure AD, Okta, SAML, PingFederate.
Hands-on experience with orchestration tools (Terraform, Jenkins, Ansible, Chef/Puppet, Azure Pipelines, GitHub Actions).
Experience in analysis, implementation, and evaluation of IT systems and their specifications.
Sound understanding of computer systems (hardware/software), networks, etc.
Good knowledge of IT Compliance, policy development, and implementation.
Knowledge, Skills, and Abilities
Affinity for customer service.
Strong problem-solving skills.
Ability to multitask a variety of projects.
Passion for technology and learning.
Self-motivated, self-starter.
Ethical.
Professional.
Team player.
Excellent written, verbal, and interpersonal skills.
Attention to detail.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.
Why Join the OneStream Team
Transparency around corporate structure, salary, and benefits
Core value of customer success
Variety of project work (not industry specific)
Strong culture and camaraderie
Multiple training opportunities
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Excellent Medical Plan
Dental & Vision Insurance
Life Insurance
Short & Long Term Disability
Vacation Time
Paid Holidays
Professional Development
Retirement Plan
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants... For full info follow application link.
