Job Details

EDUCATION and/or EXPERIENCE:

Required: 

• Associate Degree or equivalent
  • Three to five years demonstrated experience in training and customer support for software applications
  • Three to five years experience working with databases
  • Demonstrated proficiency with Microsoft Office applications
• Ability to communicate clearly and tactfully on the telephone, in person or while training
• Ability to analyze, diagnose and resolve customer problems and handle a wide variety of situations with professionalism
• Ability to write reports, establish priorities and meet deadlines
• Demonstrated attention to detail and accuracy
• Ability to take initiative and work independently or in a team environment
• Ability to drive to perform duties

Preferred:

• Bachelor’s degree in Computer Science or related field
• Experience working with Infinite Campus in a K-12 school environment
• Experience working with SQL